Troubleshoot: How to Improve Call Quality

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  • Updated 7 months ago
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Scenario: I’ve been experiencing poor call quality. Often consisting of choppy audio, or I cannot hear the person on the other line/they cannot hear me, or there is a noticeable delay in the conversation.
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Posted 10 months ago

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Frequent things that can cause poor call quality include a poor internet connection, inadequate equipment, and an improperly configured network.

In our 5 Solutions for Improving Call Quality document we go over the top factors that affect call quality and what you can do to avoid a poor experience.
(Edited)
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Ted Meier

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We are experiencing this issue, but it occurs when we are talking to people outside of our network. We have no control over their network speeds however one reason we initially signed up with ring central is that we were told calls (specifically international calls) were connected over a dedicated bridge, where we would eliminate call drops and quality issues that sometimes occurred with our skype calls. We have had such a low success rate with international conference calling that now my users are going back to skype and/or freeconferencecall.com and having more successful calls. this issue disrupts our international business immensely. We can't be the only ones experiencing this.
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Hey Ted,

Sorry to hear about that! I see you have an open case with us. The best thing to do with QoS issues like what you're describing is to gather Call Samples so that we can fully investigate.