Troubleshoot: User has not Received their Welcome Email

  • 1
  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
Scenario: I created a new User and they haven’t received their Welcome Email. What’s going on?


If you find yourself in this predicament there are a few things that you can check before Contacting Support.
      
1) Verify the Email address– look for misspellings/typos in the email address


2) If the email is correct you can Resend the Welcome Email


3) Once you've resent the Welcome Email, check Spam/Other Folders in the Email Account




Want to learn more? Check out and follow our Troubleshooting Guide Index



Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 39,248 Points 20k badge 2x thumb

Posted 1 year ago

  • 1
  • 1

Be the first to post a reply!