Troubleshoot: User has not Received their Welcome Email

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Scenario: I created a new User and they haven’t received their Welcome Email. What’s going on?

If you find yourself in this predicament there are a few things that you can check before Contacting Support.
1) Verify the Email address– look for misspellings/typos in the email address

2) If the email is correct you can Resend the Welcome Email

3) Once you've resent the Welcome Email, check Spam/Other Folders in the Email Account

Want to learn more? Check out and follow our Troubleshooting Guide Index

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Posted 2 years ago

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