Trying to wrap my head around Company Numbers and Direct Extension Numbers

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I've searched around and since I can't find any other way to set it up I can only assume I'm doing it right but thought I'd double check.

I have two Company Numbers, one for voice only and one for fax only.

I then have three Direct Extension Numbers that they forward to. One is for the app on my cell phone, one for the desktop app, and one for my fax machine.

I never give out the direct extension numbers and since it's just me I would never need to transfer a call so I'm not clear why I need them as they cost extra per month. All I want is for one company number to ring my phone app and the desktop app, and the other company number to go directly to the fax machine.
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MEYER

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Posted 1 year ago

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Sam - U.S. Support, Employee

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Hello Meyer!

This is possible a few ways.

It sounds like this is a 1 or 2 line account by the way you've explained it.

If so and you don't need to do all of the forwarding you're talking about, and can get rid of a few extensions :)

  1. Add softphone to your user by using the add phone button (Users>Select User>Phones&Numbers>Add Phone Button)
  2. Select Other Phones, and then Ring Central for Desktop





3. Login to your softphone with the credentials for the extension you added it to in step 2. If you are using an extension for this user that is not the system mailbox, then make sure you input an extension in the box below the main number when logging in. You will see when you return to the same page as the above picture, it now will show online and list your computer name.




4. Login to your cell phone app using the exact same credentials you used to login to the softphone in step 3. This login will not show up in your service web account, but it will allow you to login, and function properly, without having to be on a separate extension from the softphone.


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The above steps should allow you to remove some of the extensions, assuming you are not under contract that should not be an issue.

Hopefully this answered your question - if you have any further questions just ask!

Sam
(Edited)
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MEYER

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Thanks for replying, I believe I might have had the desktop app as a softphone at one point and setup like that you cannot dial out directly from it?

All I really need:

Company number 1 --> directly to my fax machines VoIP adapter.

Company number 2 --> To both my phone app and the desktop app and be able to make and receive calls directly from either

I guess I just really don't understand why I have extension numbers at all. Can't the company numbers go directly to devices or apps?
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Sam - U.S. Support, Employee

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As long as it is setup as a full DL (as I've shown above) it will allow you to Dial out, if you don't have a phone on the extension, it won't. The added step above to add a softphone is most times unneeded, however if it doesn't let you dial out, this is usually a workaround that pushes it through and allows it all to work :)

Extensions are simply how we list it in our system. If it would make more sense - think of them as User1 and User 2. The company numbers can not be tied specifically to an ATA device, only to something like a company virtual fax.

Based on your explanation, I'd set it up with user1 being the fax machine on an ATA, User 2 setup as I've described above.

You could bypass the company greeting in the auto receptionist area and have it forward straight to your extension, however on a single line account that's most likely the functionality you already have.

Hopefully this all makes sense, if not, please let me know what I could better explain!

Thanks,
Sam