Turn off Auto Update on RC Meetings App

  • 2
  • 2
  • Idea
  • Updated 1 month ago
We are a commercial real estate firm with offices all over the US.  We have recently deployed RC to almost all of our offices.  One of the service we provide all of our remote offices is software updates and deployment via PDQ system.  We have had RC disable the Auto-Update feature on our account so we can control the timing of updating the RC for Windows software.  We would like to have this feature also available for the RC Meetings app.  Again this would provide our IT department the ability to determine who, when where and how we roll out a new version of the RC Meeting app.
Photo of Jeff Mitchell

Jeff Mitchell

  • 92 Points 75 badge 2x thumb

Posted 1 year ago

  • 2
  • 2
Photo of David Parent

David Parent, Champion

  • 1,310 Points 1k badge 2x thumb
Hi Jeff,

I'm interested in disabling the auto-update feature on the phone app as well. How did you accomplish this? Contacted support, account manager?

-David
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 21,366 Points 20k badge 2x thumb
It is a feature request (above)  
Photo of David Parent

David Parent, Champion

  • 1,310 Points 1k badge 2x thumb
Hi Cecile, Who do I contact.. regular support?
Photo of Jeff Mitchell

Jeff Mitchell

  • 92 Points 75 badge 2x thumb
I would say start with support.  I was originally told by our implementation consultant  that there were command line switches to add to the MSI installer that would turn off the auto update.  When I pursued the matter further with Customer Support I was told they could disable it our company account.  But it only currently relates to RC Phone.  There is currently no similar switch for RC Meetings.
Photo of David Parent

David Parent, Champion

  • 1,310 Points 1k badge 2x thumb
Thanks Jeff.
Photo of Rayan Gandhi

Rayan Gandhi

  • 70 Points
Hi Jeff, We've had the support team disable to updates on the backend but are still receiving prompts for update on the RC phone. (I am currently running 10.3.5.34099). Can someone share the switch for the MSI installer to turn off the auto update?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,334 Points 50k badge 2x thumb
Hey Rayan, which app did Support disable updates for?
Photo of Rayan Gandhi

Rayan Gandhi

  • 70 Points
Rc phone app. I am going to check a newer version (not the newest) and see if I am prompted for any updates.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,334 Points 50k badge 2x thumb
Keep me posted! If it's still happening, I would suggesting chatting with Tech Support again. Maybe they forgot to hit "save" or something :P