Turn off hold music while host is waiting for participants to join RC conference call

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  • Idea
  • Updated 2 months ago
  • (Edited)
We need to be able to turn off the hold music once the host opens the call and is waiting on participants to join.  This need became apparent when we tried using RingCentral conferencing for our Board meetings.  The in person meeting gets started at the meeting start time, whether any participants have called into the conference line or not.  However, the hold music playing disrupts the in person meeting.  Currently the only option is to have RC Support turn off ALL conferencing sounds, including the notification of participants joining/leaving, notification of the call being recorded, etc.  As a workaround, we are having a meeting participant call into the conference bridge from their desk or cell phone and put it on mute for the duration of the meeting so the hold music isn't playing.  

Note: I'd previously found this post which seemed to be a solution for this; however, it was then noted that this functionality does not currently exist.

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Natasha Parker

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Posted 2 years ago

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to accomplish this i had to turn on "enable participants to join before host" option, which has some of its own concerns but was a better solution when I needed to start the call by calling in only for whatever reason. 
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Corey Zamonsky

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This feature needs to be implemented because often you are on hold for 2+ minutes as you wait for others to join the call and you are forced to listen to the repetitive music, in order to hear when others join.
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Yes, please implement!
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Amber Mason

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I've heard that music so much, I've come to dread it. And even if I liked it, I agree that it disrupts the in-house conversation before remote participants join. 
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Patrick McKeever

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Adding a vote for this.  The ability to at the very least mute/remove music would be a function that greatly improves the experience around audio conference calls.  Adding the ability to customize the music with our own messaging would be a nice wish list item, but the some control over the music playing would be first and foremost.
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Andrew Clarke

  • 60 Points
I think this has been implemented.  Try *#903# when waiting on hold.  Worked for me with Telus BusinessConnect (rebranded RingCentral)