Two (or more) desktop phones for one Ext #

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We have a couple of users that are moving between two buildings locations... can we have one ext # (one digital line) but connected with two or more desktop phones ?
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Claudio (Customer)

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Posted 4 years ago

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Danno, Champion

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If you need on subscription (digital line) shared with three phones - that would be the shared lines feature.
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Danno, Champion

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Review this and see if this is what you are looking for:

https://www.youtube.com/watch?v=2UzMJU1Fuk8
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Claudio (Customer)

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The user with this requirement already has one digital line, using softphones in two different locations.
Sadly the quality of the voice is not always good and she has some customers complaining about the quality of the phone call, so we are thinking to put two desktop phones in those two buildings but sharing same line and same extension #
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Andy Thompson, Sales Engineer (SE)

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Have you ruled out the headset as a possible cause for poor quality?
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Andy Thompson, Sales Engineer (SE)

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Hi Claudio,

I would recommend using the Softphone or Mobile App for traveling users.  A Digital Line will only support 1 desk phone (as well as including softphone & mobile app).  You would need to have 2 Digital Lines on 1 extension to have 2 desk phones registered against the same user.

With Shared Line Groups, you could share a line between multiple endpoints (2+ line Polycom Desk Phones only).  The drawback there is that you lose basic user / Digital Line functionality (Softphone, Mobile App, Call Handling & Forwarding limitations, etc).  Shared Line Groups are really meant more for Key System replacement at small box stores (grocery store, Bed Bath & Beyond, etc) - but can be and has been applied in different ways.
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Claudio (Customer)

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Thanks Andy, we do not want to lose those capabilities... so I thing the shared line does not fit in our case.
By other side, this user is not a "traveler" user, she just work at the morining in one location and the afternoons in a different location... but carrying the desktop phone simply is not practical... so nowadays... I'm wondering why is not there a simple solution...
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Andy Thompson, Sales Engineer (SE)

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I would agree with that.  The "simple" solution is to purchase another DL and desk phone, but unfortunately it comes at the cost of 2 DLs instead of 1.
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Claudio (Customer)

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If is more cost does not mean a solution for this case, because what we are trying to solve is the poor quality of the voice using a softphone...
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RC-Installer, Champion

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If you soft phone has poor quality you need to look at your PC, and what is going on on the network.  QOS could not be performed on a soft phone.  Wired or wireless?  Makes a big differece



Chuck
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Claudio (Customer)

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Both locations with desktop computers...
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Claudio (Customer)

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I found that the Shared Lines "must be" in the same location, so it does not help for this case:

http://success.ringcentral.com/articl...



(Edited)
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RC-Installer, Champion

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Only in reguards to 911 calls.  If you are using a soft phone you will have the same limitation because there is no way to tell what physical location you are at.

a Risk to consider but should not say that it will not function.

I have many customers that use sharred lines as they are in the office 2 days and at home 3 for example

Chuck

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