Unable to add .vcf / vcard files to RC contacts

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
When I receive a .vcf or vcard file (i.e. someone shares a contact record from their cell phone) via an inbound text message to my RingCentral number, I can't open the file or directly add that contact, without going to a desktop and opening via another software.

For example, with my iphone, if someone sent me a text with a person's contact record (as a .vcf file), I could open the contact record right from the text message application and add the newly received contact record directly to my iphone contacts.

Now, when someone sends that exact same message to me via my RingCentral number, I can't open the file on my phone, can't add it to my RingCentral contacts, or do anything else useful with it until I log into RingCentral.com, download the file to my computer, then open via 3rd party application and manually type it into my contact list on RingCentral.

That seems like a major step backward in technology! Am I missing something here? If not, where is the solution on the roadmap? 
Photo of Talanton_Insurance

Talanton_Insurance

  • 532 Points 500 badge 2x thumb

Posted 4 months ago

  • 0
  • 1
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 7,308 Points 5k badge 2x thumb
Hi Talanton_Insurance, 

I reached out to a Glip Engineer, and they advised 
The RC App does not have any extra contact database, so you would not have a place to import the vcard. The RC Phone app technically has a place for contacts but also does not support vcard importation.
Photo of Talanton_Insurance

Talanton_Insurance

  • 532 Points 500 badge 2x thumb
How is this a good thing that helps us run better businesses on RC/Glip? Is it on the roadmap for being added?