Unable to answer an incoming call on the RingCentral Mobile App on my iPhone?

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  • Updated 1 year ago
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When I pick up the call, it hangs up every time I try to answer it.
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Posted 2 years ago

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Official Response
Issue: Incoming call drops when a User tries to answer the call on the RingCentral Mobile App.

Cause: This happens when the User has the "Notify My Desktop App and Smartphone" set as "On" in the Call Handling and Forwarding rules and there's only a PSTN number or mobile phone number in the call forwarding rule.

Our engineering team is aware, and working on this.   In the mean time, follow the instructions here to resolve:

Incoming Call Failure on RingCentral Mobile App for iPhone