Unable to dial/use extension when using the new RingCentral mobile app( Glip)

  • 0
  • 1
  • Question
  • Updated 6 months ago
  • Acknowledged
  • (Edited)
When trying to call a co-worker using just the extension in the new RC mobile app, it doesn't work. We get a recorded message that says " Sorry your call cannot be completed" then a fast busy signal. Extensions work using the desktop app. Is there a setting in the mobile app to allow dialing extensions and not the entire 10 digit number?
Photo of Bryan Pickel

Bryan Pickel

  • 244 Points 100 badge 2x thumb

Posted 12 months ago

  • 0
  • 1
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 62,174 Points 50k badge 2x thumb
That's odd. Myself and a few other colleagues can't seem to replicate this. Does this happen for everyone using the Mobile app? Or just the one User?
Photo of Bryan Pickel

Bryan Pickel

  • 244 Points 100 badge 2x thumb
Anyone I have tested, so I am going to say all users/extensions.
Could it be we use 6 digit extensions? My ext. is 148558 and I called 127614
It works using the RC Phone mobile app but not the newly integrated RC (Glip) mobile app.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 62,174 Points 50k badge 2x thumb
Extension length shouldn't matter...our Support Team is definitely going to have to take a closer look and get logs. That's so weird...
Photo of Bryan Pickel

Bryan Pickel

  • 244 Points 100 badge 2x thumb
Thank you. I had also opened a case 07562374    
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 59,156 Points 50k badge 2x thumb
Feel free to keep me posted! :)
Photo of David Clark

David Clark

  • 434 Points 250 badge 2x thumb
I have this same problem. I have tested with other users but on my mobile app, i cannot dial extensions i have to dial the full number.
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 60,630 Points 50k badge 2x thumb
Hey David, please contact Support so we can investigate