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I installed the app on another phone Samsung J7 same thing, I tried on installing on a Samsung S5 this time on a TMobile network, the same thing!
Verizon help desk tells me the phone is designed to give priority to the Verizon line rather RC that is the cause.
I understand having the call routed to cellphone directly is a workaround, however, what is the use of the softphone? to call out?
I have all notifications enabled for the RC and have granted priority for the app... however no change!
Using android 7.0 and RC 9.0.2