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All my customers are getting dead air, or a fast busy signal. Ring Central says my line is working, but they are not receiving any calls. The problem is routing issues with other providers.
I can do nothing, because I can't possibly know all the providers. Even if I did, they won't speak to me because I don't have an account with them. I can't ask every customer to call their phone company and complain either.
Ring Central needs a process whereby they can notify other providers when their customers are experiencing routing issues. Currently, the only solution offered is to wait, and eventually it should resolve itself.
It has been over a week. Some calls are starting to come through, but many are not.
This isn't the first time this has happened, but in the past it was isolated to individual carriers and resolved itself the next day.
Is this just the nature of phone systems today, or do I need to switch to a more mainstream provider to get reliable service?