SMS: run report on which users are sending/receiving SMS

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This conversation has been merged. Please reference the main conversation: Provide log report for SMS texts

Businesses are the expected customer of this system, yet the reporting functionality is very limited.

We want to be able to run reports, like any other phone provider, on our users. In addition to the number of inbound and outbound, as well as incoming and destination numbers for phone calls, why can't we run a report to see how many inbound and outbound SMS messages there are for our users, as well as the destination or incoming numbers? Seems like a basic functionality.
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TotalMed

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  • frustrated!

Posted 3 years ago

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Trudy Tran

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Or Are there any way to check log each sending/receiving SMS? what is limit for storage SMS?
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TAX

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This reply was created from a merged topic originally titled Texting is a main part of my business and now part of my sales process, so is the....

I am with Clean Slate Tax, users of RingCentral and we use texting more to reach our clients that we made it part of our sales process. Is there any way to get reports of users for the amount of texts sent, when, and so on? If there isn't, then is there a way to get reports of how many text each user sends? I would like to request that.
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Saadet - Community Support, Official Rep

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Hello TAX,

Currently we do not have a way to run reports on texting. However, I moved your question to a current feature request :)
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TAX

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Thank you
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Saadet - Community Support, Official Rep

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You're welcome!
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Juan F.

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Any updates here??? this is very important to our business.
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Saadet - Community Support, Official Rep

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Hello Juan,

Sorry, I don't have an ETA on if/when this feature may become available. If I hear anything, I will be sure to update this thread.
This reply was created from a merged topic originally titled SMS Reporting.

Please add reporting for SMS messages. Does anyone know how to rcv all SMS messages? We could only get 100 of the most recent messages per call to c/s.
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HAYES, Champion

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This reply was created from a merged topic originally titled Want to have a report for the number of sms/mms being sent and receive monthly sa....

1. U.S.
2. Auto Expo Ent Inc 
3. Want to have a report for the number of sms/mms being sent and receive monthly same as calls
4. If we want to know how many sms/mms has been sent and receive by 
each extensions on the account
5. Will have an idea if the sms is being used or not
6. 06700334
7. 25 DL's
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Daniel Salinas

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As a groing franchise insurance agency we need to document all communications with clients.

The SMS texts sent through the RingCentral apps should be tracked and save in a server and we need to have access to all those records and download them via SFTP.

We would like to ensure we can discover / store these for compliance..  Any communication with our clients is of key importance and we need to be able to retrieve this historical data.  Presently this information is only saved in the sending-receiving devices and we need to have access to all records from the Administration view.

If we cannot find these conversations then it would ultimately limited the use of such an excellent service. We are requesting this enhancement to fulfill our needs for global SMS reporting. Please advise.
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Saadet - Community Support, Official Rep

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Hello Daniel,

You should check out RingCentral Archiver - you can save all SMS on there
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Daniel Salinas

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keep in mind that as admin I want to back up all conversations from all users. is that possible?

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Saadet - Community Support, Official Rep

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Yep! RingCentral Archiver is capable of saving conversations for all Users. The article I just linked can also be found on the previous link I mentioned above.
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Daniel Salinas

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I have read that article and as I stated before I can back up call recordings for all users or SMS for my individual account.

What I'm looking for is a back of SMS for all users.

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Saadet - Community Support, Official Rep

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Hey Daniel,

Sorry, for some reason I misread your question. Doesn't look like Archiver has the option for an Admin to back up SMS for other Users on the account (globally) - only Call Recordings :/

The User would have to set it up on their extension in order to get the text messages backed up. 
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Fence Outlet

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Is there an ETA on this feature? It is very important to us to access this feature, to enhance our Customer Service.
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Saadet - Community Support, Official Rep

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Sorry, there's no ETA at this time. I would highly suggest you mention this to our Product Manager who is looking for Feedback about Usage Reports

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