Unable to send SMS to a 5-digit number

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  • Updated 1 year ago
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Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sending SMS to this number. 59963 is the recipient of the SMS. 

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TABAYOYON

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Posted 2 years ago

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Mike, Official Rep

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No, sorry.  It will work of course work with a 10 digit number but anything less than that  they system searches for an extension within the account.

Mike
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Zarios Hair Salon

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I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.
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Saadet - Community Support, Official Rep

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Let me know how it goes!
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Zarios Hair Salon

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Saadet,

Got another text message from '25102' today. When I checked our blocked numbers, '125102' was still there in the list. I deleted it, and tried entering '25102' but, the webportal automatically added the '1'.
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Saadet - Community Support, Official Rep

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Have you tried blocking it from the softphone itself as well?

Let me know if it works!

(Edited)
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Zarios Hair Salon

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I'm not able to find a place in the app to block this number.
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Saadet - Community Support, Official Rep

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Hello,

Thanks for providing that information. I created a feature request for others to vote on

Please reference the new conversation here: Block 5 Digit Numbers
(Edited)