Unable to send SMS while on an Active call on RC App

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  • Updated 9 months ago
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  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT): Office Standard 1 line [T1_RCO_1_S] 
  2. A brief description of the business: Not Discussed
  3. A high level description of the product or feature being requested: Customer wants to be able to read or send SMS while on an active call on the RingCentral Desktop Application. 
  4. A typical use case scenario explaining how your business would use the feature: Multi-tasking in terms of communicating with their other customers
  5. Benefit of such feature: Multi-tasking in terms of communicating with their other customers
  6. Include any related case number if applicable: 06330462
  7. Number of Users and/or Digital Lines: 2 DLs
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Riczel Martinez, Employee

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Posted 9 months ago

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Saadet - Community Support, Official Rep

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Hello Riczel,

I just tested this on my own Desktop Application and was able to have a full SMS conversation with another individual while I was on a call.

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