Mobile App: Unable to transfer a call while on 'hold'

  • 0
  • 7
  • Idea
  • Updated 1 year ago
  • (Edited)
Cannot transfer call while on 'hold' on my RC Android mobile app. As soon as I put a call on hold transfer button grays out??!! Can RC add /enbale this obvious feature on the upcoming update. Thank you for listening.
Photo of Himalayan Travels

Himalayan Travels

  • 216 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 7
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
We've changed this to a feature request as the option is currently not available. 
Photo of Felixwaldo Rodicol

Felixwaldo Rodicol

  • 92 Points 75 badge 2x thumb
This reply was created from a merged topic originally titled For RingCentral Mobile App User's.

Lots of Ringcentral user are calling to check on why they can't transfer call while its on hold using the mobile application for Android.What's happening is that when they put the caller on hold the transfer button is grayed out .Sometimes they want to do a warm transfer while callers are on hold but because of this feature being unavailable  they can't do it .Please vote for this Feature for Ringcentral Mobile App user's! Thanks.
Photo of Gwennet Bui

Gwennet Bui

  • 60 Points

I have the same problem. Hope they are adding this feature into mobile app soon.

Gwennet Bui