Unconditional Forwarding with Call Blocked

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  • Updated 7 months ago
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Hello,

We have created a rule to unconditionally forward specific phone numbers to a different phone number.  However, if the caller ID is blocked on my cellphone and also with RC, which condition will take priority?  The blocking of the call or the unconditional forwarding of that number?

Thanks kindly!!
tom
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Extension One

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Posted 7 months ago

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Peter Czarnecki, Employee

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Great question!  The call will be blocked since the block is preventing the call from being handled by the extension.  If there is no block then any handling within the extension would be first an advanced rule then normal call handling & forwarding on the extension.
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Extension One

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Thanks!  I had a feeling this was the case but was too lazy to go through testing the scenarios.