Under messages can only send fax. Texting not a choice

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  • Updated 11 months ago
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Trying to access texting opportunity and, when I press "Message" on iPhone then compose button, it only allows me to send a fax and does not provide for a text message.  Suggestions?
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Denise Baker

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Posted 11 months ago

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Brandon, Champion

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Can you receive text messages?  I wonder if somehow text messaging is not enabled on your number.  Do you have other users on your account that can send text from their iPhone app?
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Jan Ferguson, Channel Partner, Champion

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Are you logged in with your direct digital line number or with a toll-free number (with or without an extension)? You cannot text from a toll-free number.
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Denise Baker

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I am currently working on updating my account to allow for texting.  Probably going to be a relatively simple fix.  Thanks.
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Saadet - Community Support, Official Rep

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Thanks for the update, Denise :)

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