understanding missed calls

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We are new to RC and are trying to better understand the analytics. my specific question is related to this screen shot. a call that seems to have been picked up also shows a missed. Why?


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David Heusel

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Posted 3 months ago

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Ljunggren

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Hello, Are you using the Call Queue's for the groups that are displayed.
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David Heusel

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are you suggesting that the Missed part was the tier 1 was missed?
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Jessica - Community Moderator, Official Rep

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Hi David, 

This doesn't seem correct, I'm seeing what you are as far as like talk time, but the call being listed as missed. Have you contacted Tech Support regarding this? It doesn't seem like anyone on our Community has seen this either. 
You can open a Tech Support case here: 

I would also recommend partnering with your Customer Success Manager Zac Dean to make sure you feel confident in your introduction to RC!