Unified RingCentral App needs call shortcuts to work and Launch external app or URL on incoming call are those features coming?

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  • Updated 6 days ago
I don't want to use the new Unified RC App unless you guys can enable the Phone System Hot Keys from the old phone app, and we really need the incoming call features to work such as Launch external app or URL on incoming call.
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Cameron Moon

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Posted 9 months ago

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Saadet, Employee

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Hey Cameron! Our Product Team is working towards feature parity between the RC app and the RC Phone app :) I'll keep you posted regarding these requests
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Yes, we need to be able to launch an external app from an incoming call  before we can use the unified app. 
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Jake K

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Seems like it still doesn't have this option in the new RC desktop app :(
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Jenn, Official Rep

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Hi Jake! 

We're still improving, will update the thread once the feature is available.