Universal Annoucement Repository

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  • Updated 6 months ago
1. Account Type: U.S.
2 Real Estate Call Center
3. Universal Announcement Repository
In our business we make major use of call ques. We have upwards of 60 different call ques so that our agents can quickly identify a call source. Each call que has the same custom hold music, and custom ring tone. This custom recording can change as much as 2 times a month to a completely unique recording. We would like to have a Announcement Repository where we can upload a custom greeting which will in turn automatically change the custom announcement associated with EVERY call que at once. This will not only save your clients hours of uploading time, but will also save Ring Central Storage overhead where the same mp3 is being uploaded 120 times in each of our call accounts.
4. explained above
5. saves a lot of time, and saves Ringcentral File Storage Overhead
6. 60 users currently in RC and over 600 in other Voip company systems
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Alex McMeeken

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Posted 6 months ago

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