Glip - Ability to update user profile email.

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  • Updated 4 months ago
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1) US (But i would think it would be useful anywhere)
2) Fintech
3) Allow admins to change the email a user uses to sign in with without deactivating the user or risk losing their conversation history
4) A user has an email address John.Doe@company.com. Employee gets married and they change their last name becoming John Slow. As an admin i should be able to update their profile to reflect the name change, especially in cases where single sign-on is used and the user's id is tied to an external source.
5)This would all but eliminate the risk of users losing conversation history because of a life event. This also allows users if they move within an organization that  has different email addresses. 
6)06939574 ,06867444 
7) ~70
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Matt Brancato

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Posted 4 months ago

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David Wyatt

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Can't speak for SSO but I'm certain you can already do this by just updating the users details from within the users profile within the Admin portal? 
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Matt Brancato

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I'm not sure what admin portal you are referring to.
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David Wyatt

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Super Admins will have access to every user within their company. They can update the user details from the Users > User List tabs (then searching for the relevant user). 
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Matt Brancato

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Oh you are referring to RC. I was referring to glip. When i made a change to the user's email in RC, it changed the user to be the randomtext$newemail
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David Wyatt

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Ah - apologies, my mistake!
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Mike, Official Rep

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Matt,  I just heard back from one of our Glip specialists. There was recently an enhancement made so that when you log into the RingCentral Web Portal and make the change, it should carry over to glip.  I'm assuming the Glip account is one associated with a RingCentral subscription, and not a Free Glip account with no connection to RingCentral.  

If this is the case and it's not working, give us a call or open up a support case so someone can look into this for you. 

Mike
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Matt Brancato

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@david:All good. I looked around thinking i was blind.
@mike: See the two case numbers referenced. When the change was made to the RC email it added a string of jibberish in front of the email and that only appears in glip. I am unable to delete it either. 
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Saadet - Community Support, Official Rep

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Hey Matt,

Please open a new case (since the others have been closed) so we can investigate this. It shouldn't be displaying like that so we want to get this fixed for you!