Upgrade to the latest version of RingCentral for Desktop (Crash or Failed Installation after upgrading to 8.4.5)

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Dear RingCentral Customer,

We recently released an important update to our desktop app, RingCentral for Desktop, to improve reliability and security.

Please ensure you and your users update to the latest version of RingCentral for Desktop. Starting the week of April 3, 2017, users will be unable to use the desktop application without updating to the new version 8.4.5.

Update for Windows     Update for Mac

Crash, or Failed Installations

Learn more about RingCentral for Desktop. If you are having trouble upgrading (or experience a crash or failed installation) please reference our troubleshooting guide or contact customer care.

Update July 5:
  If you started experiencing the crash after updating to version 9.1.2 then you may not have to roll back. Please see the official response below for instructions. 

Thank you,
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Natalie Carboni, Associate Customer Marketing Manager

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Posted 3 years ago

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Mike, Official Rep

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Official Response
Attention RingCentral Desktop Windows users:     If you experienced the crash issue after updating to version 9.1.2 then you will not need to roll back.  See instructions for Desktop App crash after 9.1.2 update