RingCentral Meetings: need to test Meetings beforehand (running into firewall issues)

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  • Idea
  • Updated 7 months ago
  • (Edited)
A brief description of the business 
* Software company

A high level description of the product or feature being requested
* We meeting software test, before the presentation.  

A typical use case scenario explaining how your business would use the feature
* 50% of our Web meetings with our large corporate prospects is
not working because of firewall issues. When we use GoToMeeting – We NEVER have
this problem.  Other services have ability
to test, but you don't.  Its presenting a
serious credibility issue and we are losing valuable time for the scheduled
presentation.

 Benefit of such feature
* Above 
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Mitch Musgrove

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Posted 2 years ago

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Jeff Foster

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I am having this issue constantly and need to have a solution or take our business elsewhere 
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TH-Mike

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Sorry - but when you're setting up a meeting with a client in a large global corp. You can't ask them to go "check their firewall settings" in advance. There should be a test link so they know beforehand. Also - like many competitors, a clientless web viewer that does not require install would be hugely beneficial. I really wish this would become a priority for you guys. 
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Mike, Official Rep

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I can understand the issue. We'll leave this as an open request so our product team takes it under consideration.
Mike
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Andrew Curtis

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Did you guys fix this? Goto and WebEx don't have this issue at all. Seems ridiculous and likely will cost you business.
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Mike, Official Rep

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Hi Andrew.   I can't provide any ETA or specifics on this, but I can say that our Product Team has been working diligently on the Meetings feature and there will very likely be a solution coming. 

Mike 
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Mitch Musgrove

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Please also make sure that your development team focuses on a solution that can perform successfully in a very secure firewall scenario found in Fortune 100 organizations.