RingCentral Meetings: need to test Meetings beforehand (running into firewall issues)

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  • Idea
  • Updated 1 month ago
  • (Edited)
A brief description of the business 
* Software company

A high level description of the product or feature being requested
* We meeting software test, before the presentation.  

A typical use case scenario explaining how your business would use the feature
* 50% of our Web meetings with our large corporate prospects is
not working because of firewall issues. When we use GoToMeeting – We NEVER have
this problem.  Other services have ability
to test, but you don't.  Its presenting a
serious credibility issue and we are losing valuable time for the scheduled
presentation.

 Benefit of such feature
* Above 
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Mitch Musgrove

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Posted 3 years ago

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Jeff Foster

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I am having this issue constantly and need to have a solution or take our business elsewhere 
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Mike, Official Rep

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I can understand the issue. We'll leave this as an open request so our product team takes it under consideration.
Mike
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Andrew Curtis

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Did you guys fix this? Goto and WebEx don't have this issue at all. Seems ridiculous and likely will cost you business.
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Mike, Official Rep

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Hi Andrew.   I can't provide any ETA or specifics on this, but I can say that our Product Team has been working diligently on the Meetings feature and there will very likely be a solution coming. 

Mike 
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Mitch Musgrove

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Please also make sure that your development team focuses on a solution that can perform successfully in a very secure firewall scenario found in Fortune 100 organizations.  
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Aenea

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I'm still having the same issue today, September 9, 2018.  Maxient is attempting to provide a product demo and I cannot access the meeting. There is no support documentation or knowledge base items that seem to provide any help.
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Saadet - Community Support, Official Rep

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Hey Everyone! We do now offer the ability to have your attendees join the Meeting via a web browser, which may help with this :)
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Mitch Musgrove

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Thanks for the update. This is good news. Would be really helpful if there is a link they could click on to verify/test that the web meeting will work with the "viewers/participants" firewall configuration.  As mentioned, this is going to come up on a regular basis when dealing with viewers/participants in organizations with >5,000 employees. Keep in mind that it is difficult for some users to communicate with internal IT resources to understand what is happening. This is why a link to test is necessary.