URL Dial and Launch external app or URL on incoming call RC Desktop to RC app

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This conversation has been merged. Please reference the main conversation: Transitioning to the RingCentral app

With the drive towards retiring the RC Phone and PC Meetings apps on Mobile and Desktop in the coming months/year, please can you review the feature gaps.

Upon testing the new RC combined app on a Desktop (Version: 19.04.8) I was unable to find a configuration for:
  • Launch an external app or a URL on incoming call.
  • No action when clicking a hyperlink in this format - rcmobile://call?number=+1XXXXXXXXXX

Both of these features are currently available in RC Phone Desktop. Will they be included in the RC Desktop app prior to your planned sunset of the RC Phone Desktop app?
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Jonathan Whitehouse

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Posted 1 month ago

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