URL Links through Desktop App Texting

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  • Updated 5 months ago
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We have the ringcentral desktop app for texting. We can not get links to go through. How can this be done? We need the ringcentral app to text back and forth with for Text, Pictures and Bitly Links
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Ann

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Posted 5 months ago

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Larry Solheim

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It works very well on our account.  I can send and receive links in either direction.  Can you better describe your problem?  How are you entering your URL's?
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Brandon, Champion

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I was curious so I just tried this myself and it worked fine.  Where are you having trouble?  Here is my example sent from RC Desktop app and received on Google voice:

Sent-


Received-
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Weaver

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Thanks for the responses. 1st, I copied/pasted my link into bitly then copied & pasted the bitly address and tried to send a text message to my cell phone through the online app. On the desktop, it looked like it went through, but the message never got sent to my cell phone. I also want to know if I can send a picture from the app to the phone. If yes, how to do it. 
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Brandon, Champion

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I wonder if your mobile provider blocks it to try to prevent malware, spam, etc?  Maybe try sending the same URL from Google Voice or another mobile phone to test?

Yes, you can send pictures with the RC mobile app.  When you create a new text you should see an icon on the lower left above the keyboard that looks like a picture.
(Edited)
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Weaver

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I've been looking at this and found that I can't use Bitly for some reason. However, I was able to use TinyUrl, so it solved my problems. Thank you for giving the suggestions.