Usage of RingCentral phone at hotel

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
Would I be able to take my phone from one location (office) and plug in into an ethernet connection at a different location (hotel) without having to change any settings on the phone?  

I understand that I would have to get the phone logged in to the network at the hotel, but other than that, would there be anything else that I would have to do?
Photo of Jason Spindler

Jason Spindler

  • 888 Points 500 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Sam - U.S. Support

Sam - U.S. Support, Employee

  • 1,758 Points 1k badge 2x thumb
Hello Jason,

While yes, in theory this would work, there would be some issues that could pop up.

If the phone has previously registered / is working on ring central - then most likely, it will come online when you plug it in at the hotel.

However, I'm assuming that the hotel does not have their network/firewall adjusted according to Ring Central's requirements. This can cause issues with the phone working reliably at this location, even if it does come online. The most common issue I see in these situations is that you can make outbound calls whenever you'd like, but after a certain amount of idle time, inbound calls no longer come through. 

To sum it up, the answer is yes it's possible, but the phone may not work as intended.

If you have any other questions feel free to ask :)
Photo of Brandon

Brandon, Champion

  • 24,892 Points 20k badge 2x thumb
I agree with Sam and was going to say about the same.  However, why do you even want to carry a phone around?  I would use the mobile and/or desktop app while traveling.  Also, you have the option to run it over VPN this way in case the hotel network is locked down to prevent voip.