Use all extensions across federated accounts in call queues

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  • Updated 3 weeks ago
We just opened a second office with a separate account and worked through getting the accounts federated in order to see and use extensions in both. I was surprised that we cannot assign those extensions to call queues to provide rollover support between offices since we can access all extensions. Can you add that feature?
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT): US Office Standard
  2. A brief description of the business: Staffing agency with two office locations
  3. A high level description of the product or feature being requested: see above
  4. A typical use case scenario explaining how your business would use the feature: we have recruiters in both offices. if all are on the phone in one office, would be great to rollover any more incoming calls to available recruiters in the other office
  5. Benefit of such feature: customer service and efficiency
  6. Number of Users and/or Digital Lines: 5/office
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Walt Tracy

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Posted 3 weeks ago

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Dustin Garlick

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We have 6 office, just use a single account.  We use the ext # to differentiate the location.  1##, 2##,3##,4##, etc