Use any (Owned) phone number as Call-Out

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This conversation has been merged. Please reference the main conversation: Caller ID: Allow all extensions to use any number within the account for outbound Caller ID

1. U.S. Account
2. Property Management
3. The ability, as an admin, to enter any number we own as the outbound number for a user
4. We have ring groups which branch our calls to different users. The main outbound number is currently assigned to the Auto-Receptionist and the IVR is used to route those calls to the 'users without phones' where the ring groups live, our users outbound numbers are set as the property number and everything is fine. 

Except for SMS messages, which still go to the auto receptionist.

So really the main phone number needs to have everything forwarded to the property user rather than just calls, the easiest way to do that would be to assign said number to the property user, but then we can't assign it as outgoing for the users that need it.
5. See 4
6. N/A
7. about 120 user / lines, 20 properties that are affected by this issue.
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Ryan Timmons

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Posted 2 years ago

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