use Ringcentral main number for SMS service in the Glip and Mobile application for incoming outgoing without a digital line assigned to it

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Being able to use Ringcentral main number for SMS service in the Glip and Mobile application for incoming and outgoing even without a digital line assigned to it
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SMITH

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Posted 8 months ago

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Saadet - Community Moderator, Official Rep

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Hi SMITH, unfortunately, you have to have a full digital line in order to SMS
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SMITH

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Unfortunately, you are only partially correct. We are able to send and receive SMS messages using the RC Phone app on Android. And, we are able to receive SMS messages on the RingCentral (Glip) app on Android as well. The only feature that is blocked/does not work is when we attempt to send or reply to an SMS message using the RingCentral (Glip) app.
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My bad! :P

So what happens right now when you try to send an SMS via the desktop app?
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SMITH

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The RingCentral Phone app is able to successfully send and receive SMS. The RingCentral Glip app for Windows successfully receives SMS as well. The Glip app fails whenever we attempt to send an SMS.
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Are you getting some sort of error message, though, when attempting to SMS from the Glip desktop app?