Logging in to your RingCentral account is now easier. Starting February 2, 2017, you can now use your email address or Google ID to log in to your account. (Or continue to use your RingCentral phone number.)
New Log in Screens
Q & A
Can a user use multiple emails?
No. Currently re-design is set up with a single email field that is associated to a specific extension. Only 1 email per extension is permitted.
Does this work globally?
Yes, emails from around the world can/will be recognized.
What if a user has more than 1 account and the user tries to log-in with the same email across both accounts?
Currently, everything will default to the first account where the email was used during set-up. Using the same email for a different account should not work. We are still in the process of working out details to tackle the issue of multiple accounts.
Is this update user-level based?
Yes, administrators and end users will see the new ways to log in.
New Log in Screens
Q & A
Can a user use multiple emails?
No. Currently re-design is set up with a single email field that is associated to a specific extension. Only 1 email per extension is permitted.
Does this work globally?
Yes, emails from around the world can/will be recognized.
What if a user has more than 1 account and the user tries to log-in with the same email across both accounts?
Currently, everything will default to the first account where the email was used during set-up. Using the same email for a different account should not work. We are still in the process of working out details to tackle the issue of multiple accounts.
Is this update user-level based?
Yes, administrators and end users will see the new ways to log in.
Natalie Carboni, Associate Customer Marketing Manager
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1,560 Points
Posted 3 years ago
Cecile Glassy, Champion
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21,282 Points
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706 Points
Is there a way to pull a list of accounts that have duplicate emails?
Mike, Official Rep
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93,368 Points
Tammy, There's not an automated way to do this, but, if you log into each account as the Admin, and click User List > Download User List, then you can export everything into Excel where it's pretty easy to sort and find the duplicates. If you have multiple accounts, you could merge the spreadsheets and find the duplicates that way also.
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230 Points
Does this mean a unique email address for all users and all extensions? If you have extensions that aren't associated with a user (e.g., a lobby phone or messages-only extension), will they need unique email addresses associated with them? If so, I see problems. Otherwise, the idea is a good one.
Mike, Official Rep
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93,848 Points
In this case think of a user as a live person that is logging in, not an extension such as "lobby".
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158 Points
So as an admin where would I find the users this new policy applies to? If I go to the User List/Users with Extensions, that list includes extensions with "non-live" people where an extension may have the first name "Lobby" and last name "Phone" and uses my email address. I'm not sure if I'm misunderstanding this or if I need to work out a solution before it's implemented.
J.B. Ferguson, Champion
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36,708 Points
Kevin,
You really don't have to do anything. This is to log in to the user account. Obviously there is no "user" per se for your lobby phone and you can change the settings from the RIngCentral Admin Portal. Additionally, any account/extension can still be logged in on using the RIngCentral number and extension, plus the password.
But, for example, if John Jones has an account and wanted to log in using HIS email address, he could do so with either his digital line or the main number with his extension.
You really don't have to do anything. This is to log in to the user account. Obviously there is no "user" per se for your lobby phone and you can change the settings from the RIngCentral Admin Portal. Additionally, any account/extension can still be logged in on using the RIngCentral number and extension, plus the password.
But, for example, if John Jones has an account and wanted to log in using HIS email address, he could do so with either his digital line or the main number with his extension.
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832 Points
The issue I see is setting up a new phone or extension (not associated with a specific user) and needing an email address to create it. In the past I have always used my own to set up and activate. My email address is associated with numerous extensions on our account.
Does this work if we have 2-step authentication enabled for user accounts in our company?
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706 Points
As long as your SSO provider supports 2FA, then yes - the authentication and token generation is all done on your SSO provider's side. So for Google accounts with 2FA, it would present you with a Google login window which would then move to the 2FA verification window after putting in your password correctly. After that it should redirect you back to RC and log you in.
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248 Points
Mike, Official Rep
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93,928 Points
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188 Points
This has broken the Ring Central Okta app that my company uses extensively.
Is there a way to disable this feature on an account-wide level?
Is there a way to disable this feature on an account-wide level?
Mike, Official Rep
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93,418 Points
Paul, Can you tell us exactly whats happening? Is this because some users don't have unique email addresses? If you can reply here with the specifics we'll escalate this.
Mike
Mike
J.B. Ferguson, Champion
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35,286 Points
You don't have to use the email address log in. You can still use the phone number and optional extension log in. Will that still work for you in the Okta app?
Mike, Official Rep
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93,418 Points
Right Jan...
If you don't have unique email addresses for all users, just continue to log in with the phone number like in the past. Or, you'll just need to add unique emails for each user.
If you don't have unique email addresses for all users, just continue to log in with the phone number like in the past. Or, you'll just need to add unique emails for each user.
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822 Points
100+ user Office Premium Account. We have numerous users/extensions set up for routing purposes (as well as test phones, departmental phones, courtesy phones). I have already received the "email account already in use" error, nothing critical yet but I anticipate it will become a bigger issue. Does RingCentral intend to make changes to allow using the same email more than once and what about where it is already in use on multiple extensions?
Mike, Official Rep
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93,418 Points
Users have always been able to use the same email address more thane once (on multiple users). The only thing that's recently changed is the ability to log in via email address. When you attempt to log in with an email that is on multiple users profiles, then the system cant tell which user you are attempting to access. This is why we recommend to have a unique email on for each user. If you have the same user on multiple users, then continue to log in via the phone number instead.
Mike
Mike
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822 Points
Thanks for the reply, but my concern is not with logging in, it is with creating a new extension. Just tried to confirm and get a validation error.
"Validation errors occurred. Please confirm the fields and submit again."
"Email address is already in use. Please use another email address."
"Validation errors occurred. Please confirm the fields and submit again."
"Email address is already in use. Please use another email address."
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822 Points
Mike, Official Rep
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93,418 Points
Just uncheck this box and you'll be back to normal.
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822 Points
Thanks for the help. It would be nice to see an option where an admin could bypass the standard user set up or have it streamlined for extensions that are not associated with an individual user.
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188 Points
Hi Mike,
The Ring Central SWA Okta app continues to be broken. We can not get it to work consistently using either the phone number or email address in the username field.
What is happening is the username field is not being replaced with the current number assigned to the Okta app when going from one account to the other. It retains the old number and fails to login. (This is true even when logging out of Ring Central using the Log Out option.) It worked perfectly up until this email login feature was enabled on 2/2, thus my desire to switch it off on our accounts. I did place a call to support who said that was not possible.
Anything you can do to escalate this and help us resolve this issue would be much appreciated.
The Ring Central SWA Okta app continues to be broken. We can not get it to work consistently using either the phone number or email address in the username field.
What is happening is the username field is not being replaced with the current number assigned to the Okta app when going from one account to the other. It retains the old number and fails to login. (This is true even when logging out of Ring Central using the Log Out option.) It worked perfectly up until this email login feature was enabled on 2/2, thus my desire to switch it off on our accounts. I did place a call to support who said that was not possible.
Anything you can do to escalate this and help us resolve this issue would be much appreciated.
tony li, Employee
Hi Paul,
The email as login ID feature should not impact SSO.
Email as login ID is not enabled on the individual account level, rather it's a feature/option up to any user who wants to make the email as a login ID.
Would you please share more detail how it is broken in your SSO flow. For example, on the SSO page, what email did you enter? Did it bring you to the IDP login page? If yes, after logging in IDP, did it bring you back to RingCentral with any error?
It will be helpful if you provide some detail. For the privacy, you can send the email to tony.li@ringcentral.com and matthew.hunt@ringcentral.com instead of posting any detail about your account here.
Thanks,
Tony
The email as login ID feature should not impact SSO.
Email as login ID is not enabled on the individual account level, rather it's a feature/option up to any user who wants to make the email as a login ID.
Would you please share more detail how it is broken in your SSO flow. For example, on the SSO page, what email did you enter? Did it bring you to the IDP login page? If yes, after logging in IDP, did it bring you back to RingCentral with any error?
It will be helpful if you provide some detail. For the privacy, you can send the email to tony.li@ringcentral.com and matthew.hunt@ringcentral.com instead of posting any detail about your account here.
Thanks,
Tony
(Edited)
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254 Points
Any idea if/when this login update will be added to the ringcentral softphone for windows?
Mike, Official Rep
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93,468 Points
Jack, We are in the process of updating all accounts now. Most of you should have it within a couple more weeks.
Mike
Mike
Mike, Official Rep
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93,928 Points
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80 Points
Cecile Glassy, Champion
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21,282 Points
