User Settings: Disable call waiting while on a call.

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  • Updated 4 days ago
  • Under Consideration
  • (Edited)
Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
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Wes

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Posted 5 years ago

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Ernest

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Do we have any options yet for this?
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Giovanni Rivera

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This is needed in our environment as well. I was just told by an agent that when a Call Queue is called, if one of the phones in that Call Queue is on the line with someone, it will not ring and give the employee an option to put their current call on hold and answer the incoming second call. Basically, there is no call waiting feature in Call Queues. Please enable this feature.
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Chris Zimmerman

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any update on this feature?  we too need call waiting for call queues. 
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Jacquelyn Nosan

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This reply was created from a merged topic originally titled send calls to Voicemail when I'm on the other line..

When I am on the phone I still get calls to come through and ring my phone. Can these inbound calls go directly to voicemail?
(Edited)
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Macktez Support

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[Note: there are two very different features being requested in this thread. One is to be able to turn call waiting OFF for individual users. The other is to turn call waiting ON for call queues.]

I'm a new RingCentral user, and am very surprised that there is no option to turn off call waiting in user settings. Furthermore, I have worked with provisioning twice now to turn off call waiting on my Cisco ATA device, only to have default settings reappear within 48 hours.

RingCentral does have an option for call queues to send new callers to voicemail if number of callers waiting exceeds (x). This tells me that the ability to turn off call waiting for individual users -- that is, send new callers to voicemail if number of callers waiting exceeds zero -- should be possible within RingCentral's programming.

For individuals who spend a good deal of time on the phone, call waiting can be very disruptive. Please give us this option.
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Kim, Alum

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If you want call waiting to be added to call queues, please LIKE this thread: 

Call Queue: requesting Call Waiting for queue members
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DYE

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We need this feature as well.  Call waiting is very disruptive when my employees are already on a call.  Disabling this feature was a basic function of our last phone carrier.
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Caroline

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While my boss is mid sentence on a call is not the time for another caller that she maybe doesn't want to talk to to mute her line. This is ridiculously annoying.
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Caroline

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My boss will be mid sentence and her phone is being muted by someone calling that she doesn't want to talk to. Not having control over this feature is really silly.
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Jeff Stucki

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Please enable the ability to disable call waiting. The call waiting beep mutes current conversation.
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Paul Lomax

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Any news on this?
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Saadet - Community Support, Official Rep

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Hello Paul,

Currently we do not have an ETA on if/when this feature may be available.
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Caroline

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The only feedback that I got to disable call waiting on the cell phone. Not a useful answer because she's not going to do that. So, in answer to your question no I did not get a response.
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Pradeep Kumar

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This reply was created from a merged topic originally titled Can you route the busy calls directly to voice mail. It is irritating the phone k....

Can you route the busy calls directly to voice mail. It is irritating the phone keeps on ringing which we are talking to other. Also if you can mute the incoming call ringtone. We should have an option to choose "NONE" in ringtones.
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GEBRESELASSIE

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This reply was created from a merged topic originally titled How to disable call waiting feature.

Hello, So it is my understanding that one line can receive two calls simultaneously. However, I want the option to have only one line working at a time. So basically I want to disable the call waiting feature. So I'm just wondering if anyone could help with this. I was on a lengthy call with a customer support, they were able to redirect the second call to a voice mail, but the call still rings on my soft phone app while my line is busy with the first client. Instead I just want them to hear the busy signal and get disconnected.
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CARREON, Employee

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This reply was created from a merged topic originally titled Internal caller gets busy tone if the line is already engaged.

Account type: RingCentral UK

Description : When an internal caller calls a user that is already engaged on a call, caller will get busy tone or directed to voicemail instantly.

Scenario : User 1 calling User 3 to ask about some inputs on the business. User 1 will no longer wait for User 3 to hang up on the current call as they will know that the user is already engaged on a call.

Benefit : Saves time as they would no longer wait for the current call to end.

Related case: 07707154
# of users : 42
# of Digital Lines : 40

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Matthew

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This reply was created from a merged topic originally titled Issue: Incoming calls still received when already on a call.

  1. Account type- UK - Premium Edition
  2. A brief description of the business- IT & Finance support for global security firm 
  3. A high level description of the product or feature being requested-
    We are seeing issues with RC users where they are getting calls still coming through to them when they are already on a call.

    The hunt / ring groups setup appear to work as expected as the notification of a new call and ringing doesn't occur with another hunt group call, but it does when they are direct dialed either by another RingCentral user internally or from an external caller.

    Issue appears to be similar to this- https://community.ringcentral.com/ringcentral/topics/call-hunt-group-users-should-be-automatically-m... 
  4. We would request for a user to be marked as busy if they are on a call regardless of where the new incoming call is being routed from.  The new call should then be auto-forwarded to voicemail or as per the auto-forwarding rules setup on the user's line, e.g. to another user or phone. This would allow people calling an RC user directly to be routed to the wider team to speak to someone where a forwarding to a ring-group was in place.
  5. People calling an RC users extension direct would get a response if the user is already on a call, rather than it ringing out on them or having to wait for the call to ring before routing to leave a message. More calls could be taken and shared across a team rather than voicemails being left on specific RC user's extensions.  
  6. Number of Users and/or Digital Lines - Mulitple contracts with combined 300-350 users total.