User Settings: Disable call waiting while on a call.

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Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
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Wes

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Posted 6 years ago

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Samantha Hein

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This reply was created from a merged topic originally titled Beeping for incoming call while on the phone.

Would love to see an option to turn off the beeping of an incoming call while you are already on a phone call through the soft phone. You can currently mute the ringing but the beeping continues after you ignore it and its too loud/distracting while on the phone. 

However, i see someone requested this feature 4 years ago. Any update or progress on this potentially being added as a feature? 
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Jamcwils

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Hey RingCentral, can you tell me when this is going to be addressed?
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Saadet, Employee

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Hey James, at this time it's not on the roadmap. If that changes, we'll update this thread
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Jamcwils

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So is there any way of being busy or having a second call "skip over" a user when that user is on the phone? This is in a situation where we have successive call forwarding and a call queue won't work for us...
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Saadet, Employee

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Sorry, James. I can't think of anything that would work for that specific scenario :/
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Steven Rinehart

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Our problem is not any beeping it is when a second call comes in the first caller is muted from me and they don't know it and keep talking. The only way to reconnect is to quickly refuse the incoming call and then apologize to the caller and ask them to repeat everything they just said. Also, we use cell phones aspect of service not on a computer.