User login activity reporting

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  • Updated 2 months ago
Account Type: US (Premium)
Busintess Type: Healthcare
Overview: Report of users logins to RC phone applications
Benefit: Security, Compliance, Validation.  Having the ability to produce reports of user logins/ logouts would allow administrators to ensure the security of accounts (since MFA by email is inherently insecure), it would ensure a PCI or HIPAA audit request could be fulfilled, and could serve as a secondary method for validating user activity in the call reports.

For Example:
Logins at odd hours or from IP addresses outside of the "normal" geographical location for a business could indicate a compromise of an account.  A RC support representative told me that "access to the system is fully secured" a statement I cannot simply accept without availability to evidence.

A report of all access is requested by a government entity as part of an audit - think HIPAA (healthcare accountability) PCI (credit processing compliance).  

Call logs don't reflect the time an employee has reported they were working

Adding a page that allows administrators to view the username, login date/time, application (RC Desktop App, RC Phone (Mobile), logout date/time, login duration, IP address, and whether an MFA token request was sent would go a long way to meeting the examples listed above.
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Benjamin Sisco

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Posted 2 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-08-09  The ability to see Login and Logouts is available with Admin Privileges using the Audit Log in the service web portal under TOOLS.

You must be logged in as an Admin level.  In the initial rollout, this works For Service Web Portal only.  The Audit Logging will be featured in the product feature release review webinar this afternoon 1pm Pacific time. 

Available for RingCentral customers late-August.
ew administrative tool: Audit Trail        

System administrators can track account changes in their online account using the new Audit Trail feature. With Audit Trail, administrators have a centralized place to access, review and search phone system and user change logs, giving additional insights to solve configuration and user issues and track changes by other admins.

The additional features you requested will be coming out in a future release, the last I heard from this was they are targeting for sooner rather than later for the other tracking to be enabled for Mobile and Desktop Apps.

Contact your Customer Account manager and ask to be included in the Beta group. 



To register for this afternoon's Feature Release Webinar 

https://go.ringcentral.com/customer-success-webinars.html
(Edited)
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-08-09 We have thousands of users, phones and DID's. we have about 20 admins on our account and tracking who made what changes and when was a really important function for troubleshooting. RingCentral worked hard to get us a working level of audit trail that would help with this.  They have additional features in the works specifically for what audit trail can report, but this is complicated process. We requested this feature over a year ago, and worked closely with engineering at RC to get some of these features included in this first release.   Thank you RingCentral for getting this to production as quickly as you have. 
(Edited)