Why is user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.
Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone.
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3,512 Points
Posted 5 years ago
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874 Points
So here's my problem.
The RingCentral app on the iPhone is great, because it is connected the phone system, making transferring very easy, parking calls, etc.
The problem is that I only see a setting to ring the app on the smarphone FIRST. I want the deskphone to ring, and then after a certain number of rings, ring the mobile app on my smartphone.
I can make it so that it rings the office first, but then when it "fowards" the call to my phone, it just rings like a normal number, and doesn't ring the mobile app. So if I need to transfer or park a call, I can't.
Any ideas? Am I missing something?
Kim, Alum
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43,914 Points

Ashlynn Kaplan, Champion
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1,130 Points
Mike, Official Rep
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94,148 Points
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142 Points
I've had this issue before, but I think it is more consistently happening. I currently have several RingCentral extensions forwarded to my cell phone. When I am unable to answer, most of the time, when a customer leaves a voicemail, it ends up on my cell phone's voicemail (not my RingCentral account).
Is this a common issue? Are there any known solutions?
Thank you!
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92 Points
I have a Polycom VVX 310. Recently, it stopped ringing when I have an incoming call. Does anyone have any insight on how to resolve this issue?
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1,970 Points
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560 Points
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108 Points
Lee, Champion
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3,244 Points
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182 Points
The system currently supports simultaneous soft android and soft PC ringing when an extension is dial directly, but not upon sequential transfer. There is no workaround in call handling or groups. Seems like a basis feature is missing here. This is important, because small business owners (your niche) are sometimes sitting at their desks and sometimes walking around with their mobiles.
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182 Points
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316 Points
I want when someone contacts my office line number (IP/Softphone/physical phone/SIP) (aka not my computer), it rings on my physical phone (above), THEN if I don't answer after 20/30
seconds (because I'm out of the office)...I want it to ALSO ring on the
Ringcentral App on my cell phone (simultaneously).
Steps
1) Call Rincentral office line, don't answer...then
2) Rings on Ringcentral App simultaneously incase out of the office
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150 Points
make the desktop app an option to ring second to the IP Phone , right now, the desktop app rings first,
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1,028 Points
Desktop users want hardphone to ring first, and then softphone (RingCentral app). Right now, it appears if you want desk phone to ring first, you have to turn softphone off completely. Am I missing something ?
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202 Points
After discussing with the tech team, I am writing this post. It looks like RingCentral does not have an option to define which one to ring first. The site has an option to ring mobile app first. I wanted to request the RC Engineering team to add this feature. The user should be able to define which one to ring first either desk phone or soft phone. I want the desk phone to ring first and if I am not available at the desk, my soft phone in the iPhone should get ring.
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182 Points
- Account type : UK
- Description of the business : engineering sales
- Description of the product or feature being requested: Ability to select each endpoint independently, and select a ring delay of less than 5 seconds, where each endpoing is added to the simultaneous ring group.
- Scenario: Select ring order and delay in the example order: softphone (2 secs), deskphone (3 secs), mobile app(s) (5 secs +).
- Benefit: This allows the user to note an incoming call on their PC, then prepare to pick up the deskphone. If they are not at their desk, then the call will eventually reahc their mobile app. Currently, all three devices ring and there is a caucophony of ringing devices in an office where there are 4 users (and therefore 12 devices making a noise).
Include any related case number if applicable
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340 Points
Ronald Sta. Maria, Employee
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196 Points
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202 Points
When I get a call, it rings to both my desktop app and my mobile app simultaneously. Can I set it to ring sequentially? I would like it to ring first to my desktop and then to my mobile app if not answered.
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762 Points
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560 Points
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116 Points
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2,688 Points
US RingCentral Office Enterprise
We're in the process of transitioning our agents from using the desk phone to the desktop app, but the two principals of our agency also use the mobile app while they're on the road. Right now, the only available setting for ringing to the apps is to ring to them before ringing to the desk phone or any forwarding numbers. Unfortunately, this would mean that they would receive calls on both the desktop & mobile apps simultaneously. While they could technically log-out of the mobile app to prevent the simultaneous call notifications, it would become cumbersome to have to remember to log-out when the come into the office, and to log-in again before leaving.
Would it be possible to add a setting to the mobile app, allowing each user to set up multiple location/Wi-Fi exceptions? Ideally, this would allow the app to identify when the user is at one of the offices or at home, or connected to Wi-Fi at one of those locations. When the app recognizes the location/Wi-Fi, the mobile app will no longer receive incoming notifications (call, text, etc).
I'm not sure if it's possible to let the user choose between setting location exceptions or Wi-Fi exceptions, but that might be best rather than just allowing one type of exception, as I'm sure that each company would have their own preference.
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2,688 Points
I'm requesting a feature to be added which would create an exception so that the mobile app doesn't ring when you're at a specified location (like the office), where you'd be sitting in front of the computer with the desktop app.
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2,688 Points
Could we please get an update as to whether this is under consideration, or just not going to happen?
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760 Points
Also being able to make the smartphone app ring before or after the desktop app would be very useful. Having both ring at once is annoying!
And finally, can the Google / gmail chrome extension have controls? There doesn't seem to be any way to determine when it rings.
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390 Points
Please separate differentiation between soft phone and smartphone app in settings where you can not take queue calls. I don't want my mobile phone ringing while I'm at my desk taking soft phone calls!
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2,688 Points
Kim, Alum
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43,914 Points
Bob Pogue, Champion
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192 Points
The iOS and Android Mobile Apps and the OSX and Windows Desktop applications
This applies to all of the customers I work with as a VAR. The applications must ring before the handsets or not at all. They should be able to ring at the same time, or we should be able to customize the call flow.
This disparity is not intuitive to the end user and diminishes the value of the applications. In order to achieve proper call flow it is necessary to either remove the handset or the mobile app from the equation. I'm receiving numerous complaints about this from my end users. Please address the issue soon.
ORTHOPAEDICS, Champion
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272 Points
This must be a constant scenario for many businesses:
When a user receives a call, they prefer to answer calls on their desk phone because they do not want to use battery life on their smart phone. But sometimes when they are not sitting at their desk, or are out somewhere else, they would prefer the call rings to their smart phone through the app. I know this could be similiarly accomplished by setting their cell phone number as one of the sequential dials, but the point would be to not use their own cell phone service and to use the company's RingCentral service.
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274 Points
Currently, call handling & forwarding features force the first ring of the phone to go to the desktop app & mobile device. It would be most helpful to allow the first ring to go to the office phone and then forwarded to other devices.
Chris Duquette, Champion
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16,778 Points
1. U.S.
2. Law office
3. A good feature would be if a user could make their desk phone ring before cell phone apps or desktop apps. It's odd that a person can't make their desktop phone app ring and have it roll over to a smartphone app or desktop. My customers at more than one of my clients have asked why they have to always remember to go into their cell app to turn on forwarding to make sure they get their calls in the field rather than the call just having to have to ring every device they have at once.
4.User that is constantly in or out of the office wouldn't have to remember to turn on or off forwarding, calls would just follow his call handling tree. (ex. deskphone, smartphone, other user if desired.
)
5..The benefit is, it's less work for an end user to have to deal with and they will certainly not have to worry about missing a call or have to remember to turn on or off a feature to avoid beig rang on all devices at once.
6. No open cases at this time, just want the option to make deskphones ring prior to smartphones without having to turn on or off forwarding.
Chris Duquette, Champion
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16,778 Points
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172 Points
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180 Points
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132 Points
- Account type : Office Premium 2 - 19 lines
- A high level description of the product or feature being requested: call would come into an extension and the call would simultaneously.
- A typical use case scenario explaining how your business would use the feature: all 3 would ring simultaneously so that whether the customer is out of office or at his desk, he would be able to pick up immediately.
- Benefit of such feature: ease of use. flexibility. an improvement over its
- Include any related case number if applicable: 06190203
- Number of Users and/or Digital Lines: 8
Chris Duquette, Champion
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16,778 Points
Hope McCampbell
Shay Hass