Or allow us to customize the order we want our devices to be used in.
Why is user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.
Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone.
Why is user, call handling and forwarding so the "softphone and smart phones" is hard coded to be rung first before the other devices. Softphone should be separated smart phones and allow the user to determine the order.
Allow us to customize our call flow for each device: desktop app, smartphone, and hardphone.
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3,362 Points
Posted 5 years ago
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854 Points
Kim, Alum
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43,734 Points
If you want the option to customize the order of how the devices ring, please VOTE in the upper right corner to request this.
(Edited)
Ashlynn Kaplan, Champion
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1,130 Points
From what I have seen on an other, rather long thread, is that is just isn't available yet.
Mike, Official Rep
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93,798 Points
Correct. It's not available at this time. The thread you mention has been merged into this one in order to combine the "likes".
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142 Points
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92 Points
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1,960 Points
We have the same need, to ring the Desktop phones first, then the mobile app second....this seems like such a very basic call handling request, I find it baffling that it require "likes" to have this added to a future update, but if that's what it takes, then +1 from me.
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14,010 Points
+1 from me.
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560 Points
+100 - seriously doesn't make sense. Call my mobile and computer to see if I'm walking around before checking to see if I'm at my desk, then call my desk is hard programmed? I'm liking and commenting a bunch to try to move this up - this has been requested for over a year ?
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108 Points
It's hard for me to believe this issue is so old and has still not been fixed. I'm trying to fix it and came across this thread. I need the phone to ring at my desk before going anywhere else, or at least be able to ring simultaneously on the app and desk phone. Why are you forced to let it ring to your mobile app before your desk?
Lee, Champion
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3,182 Points
James, Under Call Handling and Forwarding if you set the order to simultaneously and then set the Desktop and Mobile app to 0 rings / 0 Secs they will ring at the same time.
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182 Points
This reply was created from a merged topic originally titled Sequential routing, no simultaneous android/PC ringing.
The system currently supports simultaneous soft android and soft PC ringing when an extension is dial directly, but not upon sequential transfer. There is no workaround in call handling or groups. Seems like a basis feature is missing here. This is important, because small business owners (your niche) are sometimes sitting at their desks and sometimes walking around with their mobiles.
The system currently supports simultaneous soft android and soft PC ringing when an extension is dial directly, but not upon sequential transfer. There is no workaround in call handling or groups. Seems like a basis feature is missing here. This is important, because small business owners (your niche) are sometimes sitting at their desks and sometimes walking around with their mobiles.
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182 Points
My post was merged here. To be clear, my Android does not ring if the call is forwarded due to no answer on the previous sequentially ordered soft phone. This is clearly a missing feature. My android will ring if transferred manually, but will NOT ring if automatically rolled. This is an obvious feature gap. Thanks.
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316 Points
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150 Points
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1,028 Points
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202 Points
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182 Points
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340 Points
Ronald Sta. Maria, Employee
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196 Points
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202 Points
This reply was created from a merged topic originally titled Can I have it ring to my desktop app and my mobile sequentially instead of simult....
When I get a call, it rings to both my desktop app and my mobile app simultaneously. Can I set it to ring sequentially? I would like it to ring first to my desktop and then to my mobile app if not answered.
When I get a call, it rings to both my desktop app and my mobile app simultaneously. Can I set it to ring sequentially? I would like it to ring first to my desktop and then to my mobile app if not answered.
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762 Points
This would be great & also doesn't seem like it should be merged. This is a different request than this thread...
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560 Points
I think it's different, but same: get rid of the "First ring: Desktop apps & Smartphones" hard coding, and make those two separate ringing options that could be on/off/delay individually.
(Edited)
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116 Points
Exactly! Separate the mobile and desktop apps so we can ring them sequentially, and allow us to ring the apps after the hardphone.
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2,688 Points
This reply was created from a merged topic originally titled Call Handling: Prevent mobile & desktop app from ringing simultaneously.
US RingCentral Office Enterprise
We're in the process of transitioning our agents from using the desk phone to the desktop app, but the two principals of our agency also use the mobile app while they're on the road. Right now, the only available setting for ringing to the apps is to ring to them before ringing to the desk phone or any forwarding numbers. Unfortunately, this would mean that they would receive calls on both the desktop & mobile apps simultaneously. While they could technically log-out of the mobile app to prevent the simultaneous call notifications, it would become cumbersome to have to remember to log-out when the come into the office, and to log-in again before leaving.
Would it be possible to add a setting to the mobile app, allowing each user to set up multiple location/Wi-Fi exceptions? Ideally, this would allow the app to identify when the user is at one of the offices or at home, or connected to Wi-Fi at one of those locations. When the app recognizes the location/Wi-Fi, the mobile app will no longer receive incoming notifications (call, text, etc).
I'm not sure if it's possible to let the user choose between setting location exceptions or Wi-Fi exceptions, but that might be best rather than just allowing one type of exception, as I'm sure that each company would have their own preference.
US RingCentral Office Enterprise
We're in the process of transitioning our agents from using the desk phone to the desktop app, but the two principals of our agency also use the mobile app while they're on the road. Right now, the only available setting for ringing to the apps is to ring to them before ringing to the desk phone or any forwarding numbers. Unfortunately, this would mean that they would receive calls on both the desktop & mobile apps simultaneously. While they could technically log-out of the mobile app to prevent the simultaneous call notifications, it would become cumbersome to have to remember to log-out when the come into the office, and to log-in again before leaving.
Would it be possible to add a setting to the mobile app, allowing each user to set up multiple location/Wi-Fi exceptions? Ideally, this would allow the app to identify when the user is at one of the offices or at home, or connected to Wi-Fi at one of those locations. When the app recognizes the location/Wi-Fi, the mobile app will no longer receive incoming notifications (call, text, etc).
I'm not sure if it's possible to let the user choose between setting location exceptions or Wi-Fi exceptions, but that might be best rather than just allowing one type of exception, as I'm sure that each company would have their own preference.
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2,688 Points
I'm not sure who merged my post to this conversation/topic, but please undo it. If you read my post, you'll find that it has nothing to do with allowing the desk phones to ring before the apps, or the overall order in which the apps & phones ring.
I'm requesting a feature to be added which would create an exception so that the mobile app doesn't ring when you're at a specified location (like the office), where you'd be sitting in front of the computer with the desktop app.
I'm requesting a feature to be added which would create an exception so that the mobile app doesn't ring when you're at a specified location (like the office), where you'd be sitting in front of the computer with the desktop app.
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2,688 Points
Not sure about everybody else, but I'm a little concerned that this entire thread almost seems like a "dumping thread". Of the 17 replies in this thread, 12 were similar feature requests which were merged here, and only 1 is a reply from an RC Rep (not including the 1 comment from another RC Rep) from over a year ago. Furthermore, this is one of the most liked & followed threads in this entire community forum.
Could we please get an update as to whether this is under consideration, or just not going to happen?
Could we please get an update as to whether this is under consideration, or just not going to happen?
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760 Points
Any update on this? When a phone is set up as a common phone (hot desk) doesn't make any logical sense why you would want you smartphone or desk phone to ring before your desk phone that you have logged in to. Being able to customise the ring order would solve this problem.
Also being able to make the smartphone app ring before or after the desktop app would be very useful. Having both ring at once is annoying!
And finally, can the Google / gmail chrome extension have controls? There doesn't seem to be any way to determine when it rings.
Also being able to make the smartphone app ring before or after the desktop app would be very useful. Having both ring at once is annoying!
And finally, can the Google / gmail chrome extension have controls? There doesn't seem to be any way to determine when it rings.
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390 Points
This reply was created from a merged topic originally titled Calls on softphone app ring on mobile app. This needs to be separated, so when I....
Please separate differentiation between soft phone and smartphone app in settings where you can not take queue calls. I don't want my mobile phone ringing while I'm at my desk taking soft phone calls!
Please separate differentiation between soft phone and smartphone app in settings where you can not take queue calls. I don't want my mobile phone ringing while I'm at my desk taking soft phone calls!
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2,688 Points
Agreed! In my above post, I pitched the idea of being able to set Wi-Fi/location exceptions so that your mobile app won't ring while you're at home or the office.
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390 Points
How do we ask it to be unmerged?
Kim, Alum
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43,724 Points
It was merged to allow for the ability to "customize" the device in how they ring, to include the Mobile App and Desktop App. Combining these threads helps our Product Team review all the details in 1 thread :-)
(Edited)
Bob Pogue, Champion
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192 Points
ORTHOPAEDICS, Champion
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272 Points
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274 Points
Chris Duquette, Champion
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16,316 Points
Chris Duquette, Champion
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16,316 Points
just wanted to bring this back up as i thought it would be a great idea. calls should hit my deskphone forst prior to my apps, or in any order i choose. i shouldnt have to have my cell app and desktop ring at the same time or wait for a call to not be answered on my cell to make it to my desktop. right now i just turn on or off my cell app forwarding depending on where i'm sitting. also the intercom feauture also follows this ringing, so when i intercom to my bosses office, his cell rings then his intercom answers, these type of things make the call handling seem clunky.
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172 Points
I agree 100%. The desktop app, mobile app, and deskphone should be able to be set however you would like. Most people probably would like their deskphone to ring first, then mobile phone and possibly have the mobile and desktop app ring at the same time.
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180 Points
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132 Points
Chris Duquette, Champion
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16,316 Points
Hope McCampbell
Shay Hass