Voicemail: Add ability to add text notes to messages

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  • Updated 1 year ago
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I want a way to add notes to my voicemails once I listen to them so I can help organize myself and know what I need to do with each message.  Right now I end up having to relisten to several messages to remind myself of who called and what they needed.  Please consider making this addition to the system.
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Abby Penson

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Posted 2 years ago

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Mike, Official Rep

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HI Abby,  I like your idea.  But I did want to make sure you were aware of the voice to text translation that is viewable in the RingCentral Desktop App.  When you go to Messages > Voice, and then click on a voicemail, it will expand open with the text translation of the voicemail. 



I hope this helps!

Mike 
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Abby Penson

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Thanks Mike.  I use the mobile app almost exclusively, so that is where I am in the most need of adding the text.  I hope this is something that can be considered or added in the near future.  I also want to be able to leave a note for myself about what action I may have taken such as "left message 6/20" so that I know how I have addressed the message
Thanks again
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De Angelis

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This reply was created from a merged topic originally titled Adding Comments for Incoming Call or Voicemail.

I would like a feature on the account that would allow us to put comments on a certain incoming call on call logs or on received voicemail.  We have a ton of voice mail. I would like to make notes on voice mail to know who's been called back and whats been said. When I check the call logs on inbox, can't tell who I've called back, or what I said. Other Provider had a notes feature that allowed you to make a note to an incoming call.
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Daniel Eng

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Yes - It would be really nice to make a quick not on the side of the voicemail. We have a lot of inbound calls that go to Voicemail and my assistant will flag the ones I need to hear. If they can make a note like which property and some minor notes pertaining the VM . This system would be so awesome. Please program and another filed so this can be done.  Appreciate it.