users availability on the live reports (widget)

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  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Need Agent Details in Live Reports to be created for groups (by department etc.) of agents, rather than by call queues

Hello We have a call center and we badly need to have a live report that shows the status of all the agents, not just the call queue groups realtime, currently your live reports dont show that as an option, only call queue groups, Please have this feature available on your next updates
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Posted 2 years ago

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