Users having Troubles Receiving Faxes

  • 0
  • 1
  • Question
  • Updated 1 week ago
A few of my users are having some troubles receiving faxes from certain parties. 
Some users can not receive a Fax from a party, but will have that Party send a Fax to another user and it will come through.I have tested this users account using all different types of Fax Protocols, and they all seem to work, but for some reason, this user can not receive faxes from these certain Parties.

Does anyone have any insight as to why this is happening? I can not seem to figure this issue out.
Photo of Chaz

Chaz

  • 70 Points

Posted 2 weeks ago

  • 0
  • 1
Photo of Michel

Michel, Champion

  • 2,174 Points 2k badge 2x thumb
You have confirmed that your user's phone numbers are set to "Voice and Fax"?  

What "result" is showing in your call logs?
Photo of Jay Nichols

Jay Nichols

  • 2,498 Points 2k badge 2x thumb
Have had the same problem, I was told by RC support to tell all my vendors that use my fax number to set their analog faxes to a lower setting.  Well, that's ridiculous.  We have one lab that has to send faxes 4 times before they go through.  You would think they would have perfected 1950's technology by now.
Photo of Lee

Lee, Champion

  • 2,230 Points 2k badge 2x thumb
We have the same issue. When dealing with faxes from the IRS, hospitals or medical offices it is impossible to get them to change the settings on thier fax. I hear complaints all the time.