Users having Troubles Receiving Faxes

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A few of my users are having some troubles receiving faxes from certain parties. 
Some users can not receive a Fax from a party, but will have that Party send a Fax to another user and it will come through.I have tested this users account using all different types of Fax Protocols, and they all seem to work, but for some reason, this user can not receive faxes from these certain Parties.

Does anyone have any insight as to why this is happening? I can not seem to figure this issue out.
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Chaz

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Posted 3 months ago

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Michel, Champion

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You have confirmed that your user's phone numbers are set to "Voice and Fax"?  

What "result" is showing in your call logs?
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Jay Nichols

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Have had the same problem, I was told by RC support to tell all my vendors that use my fax number to set their analog faxes to a lower setting.  Well, that's ridiculous.  We have one lab that has to send faxes 4 times before they go through.  You would think they would have perfected 1950's technology by now.
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Lee, Champion

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We have the same issue. When dealing with faxes from the IRS, hospitals or medical offices it is impossible to get them to change the settings on thier fax. I hear complaints all the time. 
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Robert Czymoch

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We are having this issue and RingCentral support told me that numbers that are enabled for both Voice and Fax can have this problem. The only sure fire to make sure your faxes get through is to create a new number and have it set as fax only. We are going to try this experiment. Of course there is additional cost for that number.