Users having Troubles Receiving Faxes

  • 1
  • 3
  • Question
  • Updated 6 months ago
  • Answered
A few of my users are having some troubles receiving faxes from certain parties. 
Some users can not receive a Fax from a party, but will have that Party send a Fax to another user and it will come through.I have tested this users account using all different types of Fax Protocols, and they all seem to work, but for some reason, this user can not receive faxes from these certain Parties.

Does anyone have any insight as to why this is happening? I can not seem to figure this issue out.
Photo of Chaz

Chaz

  • 90 Points 75 badge 2x thumb

Posted 10 months ago

  • 1
  • 3
Photo of Michel

Michel, Champion

  • 3,858 Points 3k badge 2x thumb
You have confirmed that your user's phone numbers are set to "Voice and Fax"?  

What "result" is showing in your call logs?
Photo of Jay Nichols

Jay Nichols

  • 2,820 Points 2k badge 2x thumb
Have had the same problem, I was told by RC support to tell all my vendors that use my fax number to set their analog faxes to a lower setting.  Well, that's ridiculous.  We have one lab that has to send faxes 4 times before they go through.  You would think they would have perfected 1950's technology by now.
Photo of Lee

Lee, Champion

  • 3,192 Points 3k badge 2x thumb
We have the same issue. When dealing with faxes from the IRS, hospitals or medical offices it is impossible to get them to change the settings on thier fax. I hear complaints all the time. 
Photo of Robert Czymoch

Robert Czymoch

  • 396 Points 250 badge 2x thumb
We are having this issue and RingCentral support told me that numbers that are enabled for both Voice and Fax can have this problem. The only sure fire to make sure your faxes get through is to create a new number and have it set as fax only. We are going to try this experiment. Of course there is additional cost for that number.
Photo of Francesca

Francesca

  • 228 Points 100 badge 2x thumb
My number is enabled for FAX ONLY - I just verified with RC. I continue to have issues with pharmacies not receiving my faxes despite a successful sent. They are the same pharmacies. I am able to receive faxes from them but they cannot receive mine. This has been going on for two years now. Ring Central has a responsibility to make its system compatible with all faxes. Some faxes (especially toll-free numbers) may have restrictions with receiving a fax only from certain area codes which makes me wonder whether my faxes are not being rerouted through a different area code. I know for a fact that at least once, the recipient stated that my fax came form a different area code. WHAT IS GOING ON?
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 62,226 Points 50k badge 2x thumb
Hey Francesca, I responded to the other thread you created.