Deskphone: How to use Line Keys for Intercom Calls

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  • Updated 8 months ago
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Sorry if this has been covered before.  I looked through the forums and couldn't find anything.  Does anyone know if it's possible to configure Polycom phones so that the line keys initiate intercom calls instead of regular calls?  It'd be EXTREMELY HELPFUL for those buttons to function as one-touch intercom buttons.  We have no use whatsoever for those buttons to initiate regular calls to an extension that have to ring and be manually answered.  Phones on our old PBX had one-touch DSS buttons for intercom, and it was glorious!
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Clay

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Posted 2 years ago

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Brandon, Champion

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Official Response
Hey, I think I may have a solution for you.  I just tried this on my VVX410 and it seems to work as you want.

I held down an available button to program it and gave it a name and for the contact field I put *85#1234 where 1234 is another extension.  When I press the button I get hands free intercom to 1234.

Give it a try and let us know.