Deskphone: How to use Line Keys for Intercom Calls

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Sorry if this has been covered before.  I looked through the forums and couldn't find anything.  Does anyone know if it's possible to configure Polycom phones so that the line keys initiate intercom calls instead of regular calls?  It'd be EXTREMELY HELPFUL for those buttons to function as one-touch intercom buttons.  We have no use whatsoever for those buttons to initiate regular calls to an extension that have to ring and be manually answered.  Phones on our old PBX had one-touch DSS buttons for intercom, and it was glorious!
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Clay

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Posted 3 years ago

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Brandon, Champion

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Official Response
Hey, I think I may have a solution for you.  I just tried this on my VVX410 and it seems to work as you want.

I held down an available button to program it and gave it a name and for the contact field I put *85#1234 where 1234 is another extension.  When I press the button I get hands free intercom to 1234.

Give it a try and let us know.
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Clay

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It's good for a workaround, but it'd still be nice if there were an option for a button to be both Presence and one-touch intercom.  Can this thread be moved/copied to feature request, or do I need to make a new thread?
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Mike, Official Rep

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Yes Clay.  I just converted it. 

Mike 
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Clay

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I just discovered a small quirk with this workaround.  At least one of the line keys (3-12 on a VVX410) must be configured for Presence.  If you don't have any of the keys configured for Presence, they will all display the user name just like keys 1 and 2 do, and they won't go into edit mode when you hold one down.  And even if you set one key for Presence so that the others can be programmed for one-touch, if you ever disable Presence on that key, all the other keys revert to clones of 1 and 2 when the phone reboots.  Luckily, setting that one key back to Presence restores the manual one-touch programming on the other keys. So basically on a VVX410, you can only have nine of the line keys configured for one-touch intercom.  Hopefully, this note will save someone else the 1/2 hour of frustration I just went through figuring all this out the hard way :)
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Clay

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I just wanted to leave a quick note for anyone who finds this thread.  As of today (7/20/16), this solution is broken, but I've found a fix for it:  The pound sign needs to be moved.  Instead of *85#1234 as indicated above, you now need to enter *851234#

So I know what I'm going to be doing for the next couple of hours ...
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Danno, Champion

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Shoot, when I do it it's looking for a park zone 851.