Desktop App: authorize my softphone to be used on multiple PCs

  • 10
  • 188
  • Idea
  • Updated 1 month ago
  • (Edited)
I have a laptop and a desktop that I use depending on where I am located for business.  In the current process I have to deauthorize one machine to take calls from my other.  I would like to have the ability to have the softphones both authorized and ring when that device is on and the app logged into.. This way I as a user simply need to log into the authorized softphone I need to use and not have to change the configurations around each time.

I do not want to have to deauthorize the PC every time I switch computers.
Photo of Erik Kaiser

Erik Kaiser

  • 1,900 Points 1k badge 2x thumb

Posted 4 years ago

  • 10
  • 188
Photo of Robert Czymoch

Robert Czymoch

  • 272 Points 250 badge 2x thumb
The problem with the RC app is that the telephony functions are not even close to what you get with the softphone app itself.  At some point you have to expect that there won't be any fraud and really I do not buy this as an excuse. The softphone still gets associated to ONE phone number. You could also make it so that when a user signs in with one softphone app the user is logged out of any other softphone apps ( except mobile).


Photo of Kyle Gruber

Kyle Gruber

  • 318 Points 250 badge 2x thumb
I'd be really curious as to what you use in the softphone that isn't provided in the RC app.  The only thing I find lacking is presence information, which was never really that good in the softphone anyway.
Photo of Robert Czymoch

Robert Czymoch

  • 272 Points 250 badge 2x thumb
HUD and Favorites. The HUD is used by our users to set the speed dials on their phones. Its just easier than doing it in the web portal. Also in my opinion the directory lookup features are better on the actual phone app.
Photo of Lee

Lee, Champion

  • 2,670 Points 2k badge 2x thumb
My problem is the reverse and I have been talking to support about this. You CAN have two instances of softphones at one time because you have 2 virtual lines. That is the limitation as I understand it. If you have a desk phone, it counts as one, then a softphone would also be one. That would be the limit. If you have a softphone only with a digital line then you can have 2 softphones, the 2 line limit. The mobile app does not count because it does not count as a digital line. it uses the wireless, not Wi-Fi, from the provider to connect the call. They cannot get rid of the softphone because some of us rely on it for CTI integration. which is where my problem is. Our CRM has problems when someone logs into 2 different desktops without deauthorizing on one. It basically just logs them out. 
Photo of Mike Gustavson

Mike Gustavson

  • 916 Points 500 badge 2x thumb
I am so frustrated of seeing this error message.

Why not allow multiple registrations? It's obviously not a licensing/cost/fraud/abuse issue if it's allowed on the Glip app.

Why not a dropdown in the app itself to select which softphone is active?

Why not automatically de-auth other machines when a new one connects? Or when they're offline?

etc etc etc....