VERY Buggy RC Mac Softphone

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  • Updated 4 years ago
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Is it me or is the Mac Softphone very buggy? I have to kill the app on a daily basis to use it because it seems to not dial out when I paste a number into the dial box. I think the bug is with systems that multiple output/inputs (speakers,mics) and RC is getting confused.

Been dealing with Macs being a second class citizen for years with RC and we're thinking about ditching RC for a competitor. Support for the Mac softphone is terrible. When  you get that dreaded support call, it's all scripted do-this, do-that and no real engineer on the phone to  help comb through console logs, to root out the real problem.
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Eric Caldwell

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Posted 4 years ago

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Mike, Official Rep

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Hi Eric, can you tell us what version of the Softphone/RC Desktop you are running? You may need to do an update.  Click the Gear Wheel/Settings button at the bottom of the Softphone then click the "check for updates" button. Let us know what your version is, or if it does, or does not allow you to update.

Mike 
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Eric Caldwell

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Release: 7.1.1.13435 (64-bit)

The update says I have the latest release.

(Edited)
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Mike, Official Rep

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Just a regular reinstall should be fine, but it can't hurt to use AppCleaner. 
(Edited)
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Tony M

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Hey Mike can you send me a copy of the version just replaced? The latest update is crashing my Mac. Thanks!
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Mike, Official Rep

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Can you tell me what version you are on, that is crashing? 
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Tony M

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I'm not on any right now. I had to delete the program from my computer so I could use it. It was the recent update that just came out two weeks ago.
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Mike, Official Rep

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There can be slightly different version pushed out depending on each account. Try to download it again from the website, if it crashes, let us know the version number you are on, and then we can pick a different version.   It will help if you can generate log files. See my recent post below. 

Mike 
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Mike, Official Rep

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Also, another option vs rolling back is to Open a Case  and send us the log files so we can help troubleshoot the problem. 

See:  Generating Log Files on RingCentral for Mac
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Tony M

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Alright just downloaded it again. From ringcentral.com - version: 7.3.2. 16178 (64-bit)

The program opens up and is extremely laggy. I can not listen to voicemails or review recent missed calls.

Thanks for the help.
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Kim, Alum

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I posted an older version on this post.  Download that one and let me know if you are still having issues.  Also, go into Settings > Feedback and tell them the issues you are having and list the specific version so they know to fix it. 
(Edited)

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