Very,very dissapointed that there is no whisper to ID a call or a way to caller ID to let my staff know what number is calling in from.

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Very,very dissapointed that there is no whisper to ID a call or a way to change the caller ID to let my staff know what number is calling in from.
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Marcio Mendes

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  • Disapointed

Posted 1 year ago

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Andrew, Champion

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whisper?
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Saadet, Employee

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Hey Marcio! Keep an eye out for this feature coming in our 19.2 release :) I think that it will help solve some issues for your team
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Michael Brault

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Saadet, you mention it would be in the 19.2 release. I was on the phone with Tech Support this morning and they said it was still in development. What is the anticipated timeline for this release?
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George Gary, Official Rep

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Hi Marcio, Michael - Check out the ability to configure which information is displayed for queue calls:  https://docs.google.com/presentation/d/19Fm41kNMLIki8jjkT7RFIzuxH8zgc6DiW1oED7DImKQ/edit?usp=sharing

Here is a KB article also covering the same feature:  https://support.ringcentral.com/s/article/12347-Call-Queue-Configurable-Information-Display?language=en_US

Best-
George Gary
Sr. Product Manager
(Edited)