Video and voice calling options are missing on free Glip plan on version 18.11.2

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
Hello,

We noticed that we don't have video and voice calling icons on glip conversations as you can see from below link.
http://glbl.me/is4

Some of us who haven't logged out from older version still have the icon but can't make any call.
When the call starts it can not be cancelled on the desktop app and when you logged out to drop the call, Glip updates itself and calling icon is no longer there.

I have the video calling option on iPhone app but I can't place a call on there too. The error message says that call couldn't be initialized.
http://glbl.me/is6
http://glbl.me/is5

Can anyone suggest a way to fix this?
How can we get back the calling option, should we downgrade the Glip version?

Thank you,
Celal

Photo of Celal Aslan

Celal Aslan

  • 100 Points 100 badge 2x thumb
  • sad

Posted 2 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 51,908 Points 50k badge 2x thumb
Hey Celal, if you haven't already, I would suggest opening up a case with our Glip Team so they can look into what's going on.