Video call functionality missing

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  • Updated 1 month ago
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We have a Glip only account (just the messenger and video call service, no number) and recently our video call functionality has disappeared altogether. The button to start a video call has disappeared from both our desktop apps and web applications.

I noticed certain members being added to the administration without their knowledge.

This issue has happened multiple times, and I found that removing those users from administration would fix the problem for a while, after a few days.

I've sent an email to techsupport@ringcentral.com two days ago and have yet to receive a response. I'm unable to submit a ticket as it requires a phone number that we don't have.
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Ian

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  • frustrated

Posted 2 months ago

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Jessica - Community Moderator, Official Rep

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Hey Ian, 

It looks like there are quite a few tech cases open under your account, please continue working with our tech support team for a resolution :) 
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Ian

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Issue was resolved 2 days ago, but now it's back :(