View Advanced Call Handling Rules in a Calendar View

  • 0
  • 3
  • Idea
  • Updated 1 year ago
We have an on-call schedule for our team 24/7. We setup the advanced call handling rules to route to the correct salesperson and backup for the whole week as per their schedule. Currently if we have to view the setup, we have to go into each time slot separately. It would be nice to be able to view the rules laid out in a calendar, so if we set an overlap in time slots by mistake it would be easy to see. It would also be easier to enter the schedule every week if we could view it on a calendar layout. 
Photo of Neeraj Kamdar

Neeraj Kamdar

  • 150 Points 100 badge 2x thumb
  • hopeful you will consider this feature.

Posted 1 year ago

  • 0
  • 3
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,328 Points 20k badge 2x thumb
Hello Neeraj,

Are you creating these rules within the extension or within Auto-Receptionist?
Photo of Neeraj Kamdar

Neeraj Kamdar

  • 150 Points 100 badge 2x thumb
Hi Saadet,

We are creating the rules on our sales extension. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,328 Points 20k badge 2x thumb
Hello Neeraj,

I see what you're getting at. Currently you can see conflicting rules & the rule breakdown if you create it under the Auto-Receptionist. However, this type of function isn't available on the extensions themselves. I can definitely see how it would be useful!
Photo of Neeraj Kamdar

Neeraj Kamdar

  • 150 Points 100 badge 2x thumb
Thank you - we used to use a service called Onebox a few years back that allowed us to draw the schedule on a calendar like you can draw a schedule in Google's Calendar. It would be very user-friendly if we can create and view the schedule on a calendar view. The current method on Ring Central to make a custom schedule for the whole week is quite tedious and requires lots of clicks and going back and forth. I know it's not easy to create and ours is only one use case, but just a suggestion in case it would be useful to other users and it is technically feasible. 
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 19,380 Points 10k badge 2x thumb
It's definitely appreciated! I'll be voting for it :)