Submitting on behalf of the customer:
- Account type: U.S.
- A brief description of the business: NA
- A high level description of the product or feature being requested: Accessing messages using the RingCentral App (Glip) is not user-friendly compared to the RingCentral Desktop and Mobile Apps. User needs to go the "Call" icon to view messages using the RingCentral App which causes confusion. A typical user will go to "Messages" to view messages (voicemails, faxes, SMS). With the new app, going to "Messages" will route a user to Glip (chat, create teams).
- A typical use case scenario explaining how your business would use the feature: NA
- Benefit of such feature: Avoids confusion and ease of use
- Number of Users and/or Digital Lines: 2
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