virtual background in RingCentral Meetings

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I'd like to make a feature request for the virtual backgrounds capability for RingCentral Meetings.  It's been available on Zoom for several versions now.
Thanks!
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ANDERSON

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  • excited for this feature

Posted 1 year ago

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Jessica - Community Moderator, Official Rep

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Hi ANDERSON, 

The virtual background capability is available in RC Meetings! For more information and instructions, check out this KB article.
(Edited)
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ANDERSON

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You're absolutely right!  Just needed to enable the feature, thank you!
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Bellatèra USA LLC

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Does anyone know if this virtual background feature was disabled?  I am on the most current version and I do not see the option on the menu as Jessica outlined.
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Jessica - Community Moderator, Official Rep

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This feature is off by default. Account Administrators can enable this feature account-wide and for Users. Account Administrators can go to Meetings > Meetings Settings > In Meeting (Advanced) and enable Virtual background.

If you want to use this feature, make sure this feature is on in your online account before a meeting. In your online account, click Settings > Meetings > toggle switch on the In Meeting (Advanced) section to enable Virtual background.

Once an option is enabled, Hosts and Participants can find the additional Video Background settings in the Meetings for Desktop.
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Bellatèra USA LLC

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Thank you.  Got it! :)
-Chris
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PATRICK DOLAN

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THE PICTURE USED IN THE VIRTUAL BACKGROUND IS FLIPPED/REVERSED; HOW CAN THAT BE CORRECTED?
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Mary Rose, Official Rep

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Hello Patrick!

The virtual background flips once it is added. If you are going to add a background with words on it, I suggest for you to flip it first by editing the picture before uploading it.

Thanks!
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Ben Camper

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I am not seeing the option to enable virtual background via the Mac RC Meeting application. Is it avail for Macs?

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Mary Rose, Official Rep

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Hi Ben!

Yes, it is also available on Mac. Make sure that your app is updated. Go to Settings > Virtual Background.

Let me know if you have further questions.
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Ben Camper

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I do not see it in Meetings>Settings>Video (attached).
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Mary Rose, Official Rep

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You are currently on Video Settings. Next to Video settings, you will see Virtual Background. Please check these icons. 

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Ben Camper

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Hmm, I dont have that....perhaps I need to enable it at Admin level?
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Mary Rose, Official Rep

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You're right. Make sure that it is enabled by your Account Administrator.
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Eric Cutter

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I've noticed the Zoom virtual background (bottom) is much cleaner than RingCentral (top). Any chance we'll see the Zoom quality
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Mary Rose, Official Rep

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Thanks for bringing that up, Eric. RingCentral Product Team is always finding ways to improve.
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sandy lenner

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Also,Setting the the green background is frustrating. Please remove that requirement
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Craig S

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Beyond frustrating
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Holly Pena

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As Admin, I have turned on Virtual Background in the admin portal and also doublechecked each user where Virtual Background is toggled on.  On my own portal though, I still don't see Virtual Background in order to add one.
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Mary Rose, Official Rep

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Hi Holly!

Have you checked on your Meetings App if Virtual Background is already one of the settings?
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Holly Pena

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I think I had more than one App on my laptop, but now I have only one, and I do see the Virtual Background setting. However, in trying to delete what I didn't need, I also deleted the Green Background that I downloaded somehow earlier today.  Now I can't find it.  Where do I find it so that the Virtual Background will work?
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Mary Rose, Official Rep

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Try to check on your computer's downloaded files.
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Rique

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Jessica, it's kind of misleading to say that RC Meetings has the same virtual background feature which Zoom has. RC Meetings requires a physical green screen in order to use the feature. Zoom installs a plug-in which disables the requirement so a physical green screen is not needed with Zoom. And if you don't have the green screen with RC, the experience is awful (flashing and strobing - it is worthless). So I respectfully disagree with the statement that RC Meetings has the feature. For most users, it is not practical - and with everyone working from home now, it's actually necessary. At our company, we really hope you escalate the priority of enabling it fully. Thanks.
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Klaus Halbig

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I agree with Rique.

And I even would vote not for a virtual background from a picture - but if there would be a way to just blur the background (like Jitsi does it, there is even code for that on https://gitlab.talview.com/meet/lib-jitsi-meet-v1/commit/fd74ccc526c9859d3566abdde2522035230f77bd) that would be perfect and sufficient. Thanks
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Craig S

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I also agree. I turned it on and it's useless. Who has a green screen in their home? I'd love to hear if the RC folks have any expectation of fixing this in the near term given we are all using it right now.
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Fiscalis

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It's useless for me as well. Please remove the requirement for having a green screen.
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SNHU

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is there any way to organize or reorder the virtual backgrounds? I have a greenscreen and use this frequently but it's tough to find what I'm looking for. Also the previews are so small it's tough to see sometimes. There is no zoom feature.
Our admin enabled virtual meetings and I've toggled the option to "on" but I'm still not getting the option to select virtual meetings within the settings function of the desktop app. Am I missing a step? 

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Mary Rose, Official Rep

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Hello Shelly!

Are you using the RingCentral App or RingCentral Meetings App?