I'd like to make a feature request for the virtual backgrounds capability for RingCentral Meetings. It's been available on Zoom for several versions now.
Thanks!
Thanks!
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132 Points
- excited for this feature
Posted 1 year ago
Jessica - Community Moderator, Official Rep
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13,034 Points
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132 Points
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140 Points
Does anyone know if this virtual background feature was disabled? I am on the most current version and I do not see the option on the menu as Jessica outlined.
Jessica - Community Moderator, Official Rep
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12,534 Points
This feature is off by default. Account Administrators can enable this feature account-wide and for Users. Account Administrators can go to Meetings > Meetings Settings > In Meeting (Advanced) and enable Virtual background.
If you want to use this feature, make sure this feature is on in your online account before a meeting. In your online account, click Settings > Meetings > toggle switch on the In Meeting (Advanced) section to enable Virtual background.
Once an option is enabled, Hosts and Participants can find the additional Video Background settings in the Meetings for Desktop.
If you want to use this feature, make sure this feature is on in your online account before a meeting. In your online account, click Settings > Meetings > toggle switch on the In Meeting (Advanced) section to enable Virtual background.
Once an option is enabled, Hosts and Participants can find the additional Video Background settings in the Meetings for Desktop.
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140 Points
Thank you. Got it! :)
-Chris
-Chris
THE PICTURE USED IN THE VIRTUAL BACKGROUND IS FLIPPED/REVERSED; HOW CAN THAT BE CORRECTED?
Mary Rose, Official Rep
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198 Points
Hello Patrick!
The virtual background flips once it is added. If you are going to add a background with words on it, I suggest for you to flip it first by editing the picture before uploading it.
Thanks!
The virtual background flips once it is added. If you are going to add a background with words on it, I suggest for you to flip it first by editing the picture before uploading it.
Thanks!
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80 Points
Mary Rose, Official Rep
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1,902 Points
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80 Points
I do not see it in Meetings>Settings>Video (attached).
Mary Rose, Official Rep
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1,902 Points
You are currently on Video Settings. Next to Video settings, you will see Virtual Background. Please check these icons.
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80 Points
Hmm, I dont have that....perhaps I need to enable it at Admin level?
Mary Rose, Official Rep
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1,800 Points
You're right. Make sure that it is enabled by your Account Administrator.
I've noticed the Zoom virtual background (bottom) is much cleaner than RingCentral (top). Any chance we'll see the Zoom quality 
Mary Rose, Official Rep
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1,800 Points
Thanks for bringing that up, Eric. RingCentral Product Team is always finding ways to improve.
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100 Points
Also,Setting the the green background is frustrating. Please remove that requirement
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122 Points
Beyond frustrating
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90 Points
As Admin, I have turned on Virtual Background in the admin portal and also doublechecked each user where Virtual Background is toggled on. On my own portal though, I still don't see Virtual Background in order to add one.
Mary Rose, Official Rep
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1,628 Points
Hi Holly!
Have you checked on your Meetings App if Virtual Background is already one of the settings?
Have you checked on your Meetings App if Virtual Background is already one of the settings?
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90 Points
I think I had more than one App on my laptop, but now I have only one, and I do see the Virtual Background setting. However, in trying to delete what I didn't need, I also deleted the Green Background that I downloaded somehow earlier today. Now I can't find it. Where do I find it so that the Virtual Background will work?
Mary Rose, Official Rep
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1,628 Points
Try to check on your computer's downloaded files.
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242 Points
Jessica, it's kind of misleading to say that RC Meetings has the same virtual background feature which Zoom has. RC Meetings requires a physical green screen in order to use the feature. Zoom installs a plug-in which disables the requirement so a physical green screen is not needed with Zoom. And if you don't have the green screen with RC, the experience is awful (flashing and strobing - it is worthless). So I respectfully disagree with the statement that RC Meetings has the feature. For most users, it is not practical - and with everyone working from home now, it's actually necessary. At our company, we really hope you escalate the priority of enabling it fully. Thanks.
I agree with Rique.
And I even would vote not for a virtual background from a picture - but if there would be a way to just blur the background (like Jitsi does it, there is even code for that on https://gitlab.talview.com/meet/lib-jitsi-meet-v1/commit/fd74ccc526c9859d3566abdde2522035230f77bd) that would be perfect and sufficient. Thanks
And I even would vote not for a virtual background from a picture - but if there would be a way to just blur the background (like Jitsi does it, there is even code for that on https://gitlab.talview.com/meet/lib-jitsi-meet-v1/commit/fd74ccc526c9859d3566abdde2522035230f77bd) that would be perfect and sufficient. Thanks
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122 Points
I also agree. I turned it on and it's useless. Who has a green screen in their home? I'd love to hear if the RC folks have any expectation of fixing this in the near term given we are all using it right now.
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256 Points
It's useless for me as well. Please remove the requirement for having a green screen.
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102 Points
Our admin enabled virtual meetings and I've toggled the option to "on" but I'm still not getting the option to select virtual meetings within the settings function of the desktop app. Am I missing a step?
Mary Rose, Official Rep
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1,700 Points
Hello Shelly!
Are you using the RingCentral App or RingCentral Meetings App?
Are you using the RingCentral App or RingCentral Meetings App?
